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Archiver > APG > 1999-04 > 0923181535


From: Bob Bamford <>
Subject: Broderbund CDs and arrogance
Date: Sat, 03 Apr 1999 18:18:55 -0500


At 02:38 PM 4/3/99 -0800, Marthe Arends wrote:
>This is exactly why I list what is on the FTM CDs when they send me them
>for review. As a matter of fact, I've reviewed CD #193 (County and
>Family Histories: Pennsylvania, 1740-1900) and I'd be happy to send you
>a list of the >>>>>>SNIP

Here's a note I recieved from one of my customers:

"... I had never done business with them before and will avoid doing so
again. Since
you are in business, I thought you should know that I got into an intense
"hard sell" situation with them. I've never encountered anything like it
before except with telemarketers. They didn't want to sell one of
anything. They pushed and pushed just about any product that they owned on
New England. It is a phone conversation I will remember for a long time.
Unfortunately for me, I try to be polite. I was on the phone 45 minutes
when I called them to buy that one CD. Feel free to share this information
with anyone you like. I don't like their way of doing business."

Since I sell their CDs in competition with them, I feel no need to complain
:>)

Bob

^^^^^^^^^^^^^^^^^^^^^^^^ ESSEX BOOKS ^^^^^^^^^^^^^^^^^^^^^^^^
"Tools for the New England researcher"
VISIT US AT:
http://www.hertge.com/essex

e-mail:

P.O. Box 811 Lecanto, FL 34460-0811
Phone (CC) Orders: 8 AM - 3 PM - Mon-Fri
(352) 527-2270Fax 24 hrs.
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