APG-L Archives

Archiver > APG > 2003-12 > 1070723665


From: "Richard Carter, RCCI" <>
Subject: RE: [APG] Dell Computer Experience
Date: Sat, 6 Dec 2003 09:14:25 -0600
In-Reply-To: <sfc4806b.061@gwmail.spl.org>


I'm glad to hear you had such luck.

My Inspiron 4000 DVD/CDR combo drive just failed. Once again I had to call
tech support.

If you go to the website, you will notice all kinds of information, EXCEPT
how to call them or file a warranty claim.

I had the phone number in my records, so I was able to go back and find it
with some effort.

More importantly, when I did get through to them on the phone, I found that
indeed it appears they are are now using people in Panama City, Panama.
Whether that is in addition to India and the Phillipines, I am not sure.
What is obvious is that once again, instead of being a good US corporate
citizen, and at least offering jobs (even with reduced incomes) to US
citizens in a severely depressed employment market, they choose to go
off-shore.

This use of off-shore vendors has decemated our domestic work environment.
If you add to that problem, the huge numbers of H1B Visa uses (which allows
the use of foreign people brought here and paid at lower rates [even though
the H1B rules require it only be done when no competant help can be found
locally - which is truly not the case]), you will begin to see what the
effects of all this are.

I won't belabor the point, but let me add, I won't be buying a Dell next
time. If I'm going to pay their premium price (which it is), I expect
service of an equal level. That is not happening.

I am sure many families in India, the Phillipines, and now Panama City will
have a very nice Holiday Season. Too bad tens of thousands of US
ex-employees will not be able to share in that joy.

Post-Note: (I also just purchased a new laundry washer and dryer. The
Maytag Neptune cost me more than the other brands. But that is okay. The
Neptunes are made in Newton, Iowa; not Mexico and not China.)

Support Our Troops; AND Support Our Economy!


Richard Carter


-----Original Message-----
From: Heather McLeland-Wieser [mailto:]
Sent: Wednesday, November 26, 2003 12:29 PM
To:
Subject: Re: [APG] Dell Computer Experience


Connie;

I am so sorry about your Dell.

We are a 4 Dell family (2 laptops, 2 desktops) I have had lots of service
on my laptop, it's been "rode hard and put away wet" and have never had any
kind of problem with their service people. I've never had a "canned
response" or anything but exemplary service.

I began with Windows ME and then upgraded to XP and never an issue. My
husband's has been dropped down a flight of stairs by our 5 year old and
needed service (not surprising!) He sent it in and had it back in great
shape within 4 days. They replaced the motherboard, LCD screen and CD
drive.

His is an Latitude (old technology) mine is an Inspiron 2400 (old
technology) but both kids are newer desktops and they put up with all the
abuse a 7 and 10 year old can give them.

I had problems similar to what you are describing with a Compaq laptop and
earlier we had similar issues with an Acer desktop.

I guess like its like cars every experience is different.


Heather McLeland-Wieser
Manager
History Travel Maps
Literacy ESL World Languages
Seattle Public Library

The Human Race is a Relay not a Sprint


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