APG-L ArchivesArchiver > APG > 2006-01 > 1137692972
From: "Connie Bradbury" <>
Subject: Common Courtesy Needs No Apology
Date: Thu, 19 Jan 2006 08:49:32 -0900
It's obvious, I think, that everyone who has expressed opinions regarding their interaction with public employees, etc. - we're all coming from our life's experience. What might be acceptable in the courthouse in Yuma, AZ might be viewed unacceptable in a metropolitan area (not that Yuma isn't a little metropolitan!) I use Yuma as an example, which is a different story.
This applies to all aspects of "working" with courthouse employees, reference librarians, archivists, etc. My personal success (or lack thereof) is based on attitude.
Mary Douglass' life experience tells her that honey is far more appetizing than vinegar.
I suspect Lauren would offer to bring back refreshments to employees or other researchers under any circumstances.
Alvie, the always thoughtful gentleman, knows the way to a man's (or woman's) heart is through their stomach.
I spent a week researching in our state archives. I emailed them ahead of time so they knew what I was wanted to look at. When I arrived there was a cart full of boxes waiting for me. Every afternoon the research assistant would tell me that when I knew what I wanted the next day, they would have it waiting for me.
After I returned home I wanted to do something nice - just to say thank you for the extra effort. I remembered that on Friday (and I assumed every Friday) at lunch time they had snacks in the lunch room. Fortunately, I knew someone who worked close to the archives I could call for a favor. The next Friday she delivered a fresh veggie platter along with a card she wrote for me thanking them for making my research experience so enjoyable. I haven't been back but I definitely have a good working relationsip with them via email.