APG-L ArchivesArchiver > APG > 2008-07 > 1215884372
From: Laura Prescott <>
Subject: Re: [APG] Sudden inability to access images Ancestry
Date: Sat, 12 Jul 2008 13:39:32 -0400
Since you have a Mac and probably don't have Norton, it's got to be
something else. I wish I could offer some explanation, but I can view and
download images without a problem using my MacBook Pro (OS X v. 10.5.4) and
Have you run Software Update recently in case there's a fix that you might
have missed. Or conversely, have you run Software Update lately and nixed
something as a result?
I've had problems viewing things in Firefox on other sites, but Ancestry
seems to be just fine.
You may also want to try a different browser to see if that fixes the quirk.
Try Safari, Firefox, or Camino - whatever you're not currently using, in
case that solves your problem.
Good luck, Cynthia!
Laura G. Prescott
On 7/12/08 1:28 PM, "" <> wrote:
> I had that happen and tracked it to a problem with Norton (at times google
> analytics stall things). I then spent over 8 hours with a 2nd or 3rd tier
> support person at Norton and allowed them to connect remotely to my computer
> and I PROVED to them Norton was stopping access to Ancestry.com via Firefox
> and IE. They swore a fix would be done in 48 hours. That was over 6 months
> ago and still no resolve. I even tried Ancestry.com support teams uninstall
> their add-in (but it didn't do anything).
> So for ancestry access I installed Opera (which is not Norton supported) and
> have been accessing Ancestry.com. So you might want to give it a try.
> ----- Original Message -----
> Date: Fri, 11 Jul 2008 21:08:52 -0400
> From: "CL Swope (alfonsa)" <>
> Subject: [APG] Sudden inability to access images Ancestry
> To: APGMailingList <>
> Message-ID: <>
> Content-Type: text/plain; charset=ISO-8859-1; format=flowed
> Happily sailing along today when of a sudden I linked on something (not
> sure what-like a "blank form" button) and now, despite rebooting, etc
> I can search all, get to load image (drafts, land records,
> census...whatever) and it reads "done" but there is nothing there, it's
> a blank page, even when 'saving to computor" (trying the back door) it
> loads nothing.
> Has this happened to anyone? Do I need to reset something? I have no
> clue what happened.
> I have a mac, it's not a virus thing.
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|Re: [APG] Sudden inability to access images Ancestry by Laura Prescott <>|