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Subject: [AUS-SMITH-LOST] Family Tree Maker - is it the end?
Date: Tue, 20 Mar 2001 06:50:35 EST

These are the recent details I received regarding Family Tree Maker....with
permission to resend.
>>
>Sandra:

>This was posted on http://genforum.genealogy.com/genlibrary/ today. Check
>the site for recent complaints. Things are in a mess!

> Familytreemaker (FTM) (Genealogy.Com) is on the run. They are not returning
> customers' emails and are not answering the phone. When they do answer
their >phone, they promise to call back and don't. FTM is still pushing their
products by >continuing to answer the sales line, but neglecting existing
customers by NOT >answering the customer service line. This is fundamental
dishonesty. I believe FTM >customers are within their rights to use whatever
means possible to get the attention >of FTM. I intend to hit them where it
hurts until I receive a return phone call. This will >include brokerage
houses and retail sales outlets and genealogy societies and >publishers. I
bought my Family Tree Maker software at Sam's. I intend to contact >every
company I can find in thr FTM supply line, including distributors. Also,
contact >every genealogical society and every genealogical publication. Just
so these people >can read about it themselves, I'm including the site
addresses.
>
> http://genforum.genealogy.com/genlibrary/
> http://genforum.genealogy.com/genforum/
>
>Toy giant Mattel Inc. owns Genealogy.Com along with partners, A&E Television
>Networks, Hearst Corp., Thomas H. Lee Partners, and Weston Presidio Capital.
The >genealogy Web site was set by The Learning Co.'s Broderbund unit. Call
your broker. >I smell another dot com business failure, don't you?
>>

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