BONIFACE-L Archives

Archiver > BONIFACE > 2001-04 > 0986203333


From:
Subject: [BONIFACE-L] Re: AOL 6.0 users and HTML
Date: Mon, 2 Apr 2001 05:22:13 EDT


Hi, Pauline

Thanks for this information. Rootsweb does seem to be adopting a new policy
on this matter. I contacted AOL Technical Support last week and received a
different response, since it does not mention reverting to AOL 5.0. IF this
message gets through to the list it means that using the default as
instructed (all text only in Arial 10, no colours, no
italics/bold/underlining, no icons/pictures) has worked. If not, AOL users
are in trouble - many people have probably discarded version 5.0 on upgrading
a few months back. New AOL users will not have the old software in any case.

Best wishes,

Patrick

AOL Tech support reply follows:

SEND PLAIN TEXT WHEN RECIPIENTS CANNOT READ HTML

AOL version 6.0 sends e-mail in a multi-part alternative format that includes
support for both plain text and hypertext mark-up language (HTML). With AOL
version 6.0, you may send richly formatted e-mail to both AOL and Internet
recipients (including colors, fonts, text formats, and text sizes).

AOL is aware of some issues raised by mailing list (LISTSERV) owners and
Postmasters whose systems do not accept richly formatted HTML e-mail. AOL
Member Services is currently "collecting the data" on this issue.

In the meantime, the following alternative methods are available to send
plain text only e-mail to Internet addresses that reject rich formatting.

TO SEND PLAIN TEXT ONLY E-MAIL, PLEASE REFER TO THE INFORMATION BELOW:

1. When authoring e-mail in AOL version 6.0, remove all formatting from the
message body and send the message in the AOL 6.0 default of Arial, size 10
and do not include any bold/italics/underline, colors, or other styles.

2. Use AOL Mail on the Web located at the site below:

http://www.aol.com

You can send e-mail from AOL Mail on the Web to Internet addresses that
reject formatting because AOL Mail on the Web sends mail as plain text only.

3. For mailing lists, contact the owner of the LISTSERV that is rejecting
formatted e-mail and ask the owner to allow HTML formatted e-mail in the
LISTSERV. The owner of the LISTSERV may allow the mailing list to accept HTML
formatted e-mail if the formatted e-mail does not disrupt the normal flow of
communications between mailing list subscribers who may not use richly
formatted e-mail.

Should you have found difficulty, need further clarifications in following
the steps above or if the resolutions that I gave you did not work, may I
kindly suggest that you reach our Online Technical Support, so that we may
determine what really causes your problem and be able to walk you through,
step by step until your problem is solved.

ORIGINAL MESSAGE FROM PAULINE:

Hi Everyone
This email came through on another Mailing List it has always been the
policy of Rootsweb but I do not think until recently they have the bounced
emails before so if any of you are having your messages bounced on the
Mailing Lists this maybe one of the reasons.
Following is how to go from HTML to Plain you may want to bookmark the page
as I still sometimes forget to change back when I have been using HTML it is
easy to forget.
http://helpdesk.rootsweb.com/help/html-off.html
BFN Pauline
Because of the new rootswebs policy of no html in emails, AOL 6.0 users will
have
their emails bounced by all rootsweb lists. This is because AOL email is
HTML based. There is no way to turn this off; AOL recommend re-installing
AOL 5.0 as an email sender as 5.0 uses plain text.

(or, as I am doing, use the web mail sevices at aol.com which sends email in
plain text)

Mark



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