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Archiver > BONIFACE > 2002-01 > 1010096203


From: "Connie Everitt" <>
Subject: [BONIFACE-L] Att: Re: 1901 Census UK
Date: Thu, 3 Jan 2002 14:16:43 -0800


the following was sent by the PRO link, and asked that it be circulated to
the lists,
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>
> We are aware that some people have encountered difficulties when using
> credit cards on the 1901 Census website. We wish to offer the following
> reassurance on our mechanism for debiting credit cards.
>
> No charge is applied by us unless and until a service has completed
> successfully. If you have entered your card details and you have not then
> been able to use any chargeable services, you will not be charged. If you
> have successfully used chargeable services then the accumulated charge
will
> be shown on your screen.
>
> When your session is closed the total charge is then sent to your card
> provider for settlement. A session is normally closed after 48 hours but,
> due to the high demand levels, we have extended this temporarily to 96
hours
> so no sessions have been closed at this time.
>
> Some users have contacted their credit card providers and been told that
> charges have already been earmarked against their accounts. These
represent
> amounts which have been authorised but not yet charged. If you have
entered
> your card details for authorisation more than once, it is possible that
you
> might have several "earmarked" amounts. These may remain on your account
> for several days but, if no matching settlement charge is received, then
> they are removed. Your card provider will be able to give you further
> assurance on this.
>
> For enquiries about specific credit card sessions, contact the Census
> Helpdesk on +44 (0)1684 585298/9 or by e-mail at
> .
>
>
>
> ==== LISTOWNERS-ENGWLS Mailing List ====
> .
>
>




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