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Archiver > CHANNEL-ISLANDS > 2002-09 > 1031157794


From: "Bob Strudwick" <>
Subject: RE: [CI] 1901 Census - Charges
Date: Wed, 4 Sep 2002 17:47:37 +0100
In-Reply-To: <000601c25429$e59d9fa0$e1d987d9@pc>


Chris,

Logout refers to completing your use of that session, as opposed to
suspending the session, (I understand that the time has been increased
to 96 hours temporarily.) If your pc crashes when you are in a session,
the session remains open, and you can return to using it again by
connecting and re-entering the ccard number. Always make a note of the
session ref no, this way you can see if you are still using the same
session. It tells you each time you reconnect.

You are defintitely not charged the £5 again. You only get the charge
when you start a new session, of 48, (or 96 hrs)

Bob

-----Original Message-----
From: Chris Drouin [mailto:]
Sent: 04 September 2002 16:44
To:
Subject: [CI] 1901 Census - Charges


Hello List

Regarding charges - clicking on "account session" and then "what are
account sessions" there is over a page of charging information & it
states that for Credit/Debit card uses there is ALWAYS a minimum charge
per session of £5. Further on it states "Your session lasts for up to 48
hours OR UNTIL YOU LOG OUT".

I assume then that if your internet connection is broken involuntary and
you log back in again you are likely to be charged another £5 for your
next session no matter what you spent in your last.

Further down where it mentions the voucher system it states "THE
ADVANTAGE of using a voucher is that THERE IS NO MINIMUM CHARGE per
session".

Regards
Chris






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