FAMILY-HISTORIAN-USERS-L Archives

Archiver > FAMILY-HISTORIAN-USERS > 2006-03 > 1141932453


From: "David W Pacey" <>
Subject: RE: Any News?
Date: Thu, 9 Mar 2006 19:27:33 -0000
In-Reply-To: <BAY106-F1618054312AAC68C96B32EECEF0@phx.gbl>


Not sure about everyone else, But I certainly have no problem with that
whatsoever.
I am sure that Simon has a very good reason for putting back the release
date to iron out any late discovered problems with his software. I also
agree that Trevor at TWR had little choice in his action taken for orders
placed early. I for one would not have wanted him to cancel my order just so
it can be re entered at a later date to meet the security issue.

Regards,

David W Pacey

****************************************
All E-Mail Scanned With Norton Antivirus 2006

-----Original Message-----
From: Derek Stone [mailto:]
Sent: 08 March 2006 07:59
To:
Subject: FW: RE: [FHU] re: Any News?

I have received the following email from TWR computing which I trust will
clear matters.

Kind Regards

Derek Stone

>From: "Trevor Rix" <>
>To: "Derek Stone" <>
>Subject: RE: [FHU] re: Any News?
>Date: Tue, 7 Mar 2006 10:07:14 +0000
>
>Hi Derek,
>
>Just to explain this some more .................
>
>The majority of the orders for the Family Historian v3 upgrade CD were
>placed in November and December at which time the publishers had
>announced that release would be in January. So far so good. We stated
>that cards would not be charged until dispatch was close, as normal.
>
>But as time passed by the release date of the upgrade has slipped to
>March. Meanwhile, Streamline, the largest merchant services company in
>the UK owned by NatWest/Royal Bank Of Scotland, announced to their
>merchants in February that all tranactions entered through terminals
>from 1st March had to have the card security code entered.
>As our old online shop was not capable of taking card security numbers
>we did not have those numbers to input after 1st March. As soon as we
>knew that card security numbers were required we changed our online
>shop, so there is no problem with more recent orders.
>
>So, our normal policy of not charging cards until close to dispatch
>still stands. It was unfortunate that on this occasion there were
>circumstances that were beyond our control that influenced the date
>that some cards were charged. Another reason is that we have a large
>number of orders to process and dispatch. We did not want to delay the
>dispatch of CDs when they do arrive by leaving the processing of cards
>until the last minute.
>
>At the end of the day, the customers that placed their orders first and
>whose cards were charged first will receive their CD first. We have an
>excellent reputation for quick dispatch and customer service.
>
>Thank you for understanding.
>
>Trevor Rix
>TWR Computing
>Suppliers of Software and Computers for Family Historians Clapstile
>Farm, Alpheton, Sudbury, Suffolk CO10 9BN, United Kingdom
>telephone 01284 828271 international +44 1284 828271
>
>http://www.twrcomputing.co.uk
>
> > Date: Mon, 06 Mar 2006 10:14:01 +0000
> > From: "Derek Stone" <>
> > To:
> > Subject: RE: [FHU] re: Any News?
>
> > Hi Reg,
> >
> > I telephoned TWR and they said that as from 1st March they had to
> > quote a security number for all payments. As they had not got these
> > they had decided to take the payments before that date. They further
> > stated that it would be at least another fortnight before the goods
> > would be ready for payment. So much for them saying "No payment
> > would be taken before delivery"
> >
> > Derek Stone
> >
> >
> > >From: "Reg Clifford" <>
> > >Reply-To: <>
> > >To:
> > >Subject: [FHU] re: Any News?
> > >Date: Mon, 6 Mar 2006 09:54:54 -0000
> > >
> > >
> > >
> > >Hi List,
> > >
> > >
> > >
> > >Not wishing to raise false hopes, but on examining my on-line Bank
> > >Statement I note that
> > >
> > >TWR Computing have taken £23. 95 from my account on 27/02/06.
> > >
> > >
> > >
> > >May we hope?? ;-)
> > >
> > >
> > >
> > >
> > >
> > >Salutations to all and sundry,
> > >
> > >
> > >
> > >Reg Clifford
> > >
> > >
> > >
> > >==============================
> > >Search the US Census Collection. Over 140 million records added in
> > >the last 12 months. Largest online collection in the world. Learn more:
> > >http://www.ancestry.com/s13965/rd.ashx
> > >
> >
> > _________________________________________________________________
> > Are you using the latest version of MSN Messenger? Download MSN
> > Messenger 7.5 today! http://messenger.msn.co.uk
> >
> > ______________________________

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