FTM-HELP-L Archives

From:
Subject: Re: [FTM-HELP] ftosub.exe problem
Date: Sun, 19 Oct 2003 21:29:00 +0000

Halsey,

Please go to the Online Help Center:

http://www.genealogy.com/help


When you get there, enter 885 into the box at the end of this line: Enter the
article number and press Go! on that page and click Go.

--
Russ

Mailto:
> Hi Folks:
>
> Well, I really perplexed. I have FTW 11, and use Windows XP Home Edition and
> IE 6.
>
> I'm having a problem going online through FTW to any page at genealogy.com.
>
> When I go online through the program, it launches ftosub.exe and
> iexplore.exe which are loaded to the Windows Task Manager, and I am taken to
> the appropriate page at genealogy.com. This is normal, and up to that point
> I have no problem.
>
> At that point, if I shut down FTW, ftosub.exe and iexoplorer.exe will
> continue to run in the background, with the genealogy.com page still open.
> If I shutdown iexplorer.exe, ftosub.exe continues to run.
>
> If, however, I leave FTW running, and exit iexplorer.exe, ftosub.exe
> continues to run in the background. At this point, the problem will occur if
> I again attempt to go online through the program to any page at
> genealogy.com. FTW will launch a 2nd instance of ftosub.exe, even though
> ftosub.exe is already running in the background. This causes both the 2nd
> attempt to hang, and also hangs FTW, which will not shut down, thus
> requiring a shutdown and restart of Windows. I can avoid having to shutdown
> Windows only by going into the Windows Task Manager & closing down all
> instances of ftosub.exe, and then shutting down FTW and restarting it.
>
> I use both AdSubtract Pro and Zone Alarm Pro, and there may be a
> configuration problem, but this online access problem occurs even with
> AdSubtract Pro and Zone Alarm Pro turned off.
>
> Any ideas about how to solve this access problem.
>
> Halsey
>
>
>
> ==== FTM-HELP Mailing List ====
> List Mommy for this list: Lorraine Newsome
> Visit Auntie Fannie Mae's help pages at:
> http://www.rootsweb.com/~ohcagg/newftm/meetaff.html
> with more helps to come!
>

This thread:

• [FTM-HELP] ftosub.exe problem by "John Halsey Flannery" <>
  • Re: [FTM-HELP] ftosub.exe problem by "laura/howard" <>

  • Re: [FTM-HELP] ftosub.exe problem by