FTM-TECH-L Archives

Archiver > FTM-TECH > 2007-09 > 1188671626


From: "Alice" <>
Subject: Re: [FTM-TECH] FTM 2008
Date: Sat, 1 Sep 2007 14:33:46 -0400
References: <014201c7ec42$b4f37800$6500a8c0@Laptop><46D8E005.4080307@cox.net><01ef01c7ec52$20d34aa0$6500a8c0@Laptop><46D8F482.10106@cox.net>


Thanks for all the suggestions. I plan to phone them on Tuesday after the
holiday and see if they can help. I will now go back to v16 where I know
what will work. Thanks everybody.


----- Original Message -----
From: "BJ" <>
To: <>
Sent: Saturday, September 01, 2007 1:11 AM
Subject: Re: [FTM-TECH] FTM 2008


> Hmmm....interesting. I think I might be tempted to uninstall FTM 2008
> and reinstall it. You will have to reregister it.
>
> Do you have multiple Usernames?
>
> BJ
>
> Alice wrote:
>> Unfortunately, after all that it still doesn't work.
>>
>>
>>
>> BJ wrote
>>> Have you Registered your copy of FTM 2008? The registration process
>>> asks for your email address which it uses to determine whether you have
>>> an Ancestry.com registration (not just subscription). It may find your
>>> old Genealogy.com id also. For some reason I have about 3. At any rate
>>> if you have multiple IDs, you receive a dialog box - Please Select an
>>> Account. Click the down arrow for the Username and select the Username
>>> which has the Ancestry.com subscription. Click Continue. Now enter
>>> your Password. Continue with the registration process. You will arrive
>>> at a dialog window asking for your Zip/Postal Code. Enter that and make
>>> sure that you "Allow Family Tree Maker to save my Ancestry.com login
>>> information."
>>>
>>> Now your web search should work.
>>>
>>> Hope this helps.
>>>
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