GACHEROK-L Archives
Archiver > GACHEROK > 2003-11 > 1069359518
From:
Subject: Re: [GACHEROK-L] Trouble with genealogy.com and related services?
Date: Thu, 20 Nov 2003 20:18:38 +0000
I, too, have subscriptions to ancestry.com and genealogy.com because (clever devils) between them they offer an almost complete set of the reference materials I want. When I signed up on line I noticed that all of the "boxes" were checked by default (authorizing them to share my name and address with other companies, call and e-mail me with offers, and automatically renew my subscription). It was up to me to "uncheck" them. I can't blame them - it's a good marketing technique used by most on-line businesses.
Even if you overlooked this when you signed up, you should expect the companies to honor the fact that you changed your mind. First, go to each web site and carefully review the entries you have made in the My Account section of ancestry (upper right corner of the screen) and the My Profile section at genealogy (mygenealogy.com pull down menu; last item). Change them to what you want the companies to do. Then call them and let them know that your preferences have changed.
I've had a good response calling these companies to sort out issues like renewal and coordinating the expiration dates of the various premium services I pay for.
Good luck.
> I think they automatically resubscribe you, after sending an email reminder,
> unless YOU call THEM to cancel. No matter what emails you send.
>
> It is pretty bad to have them constantly trying to sell you other stuff.
>
>
>
> ----- Original Message -----
> From: <>
> To: <>
> Sent: Thursday, November 20, 2003 11:30 AM
> Subject: Re: [GACHEROK-L] Trouble with genealogy.com and related services?
>
>
> > In a message dated 11/20/2003 2:18:27 PM Eastern Standard Time,
> > writes:
> >
> >
> > > Is it possible you
> > > accidently checked some box on one of the sites agreeing to receive
> phone
> > > calls from them, or something like that? I do know that in order to
> > > unsubscribe from Ancestry, you have to phone them. They won't do it via
> > > email.
> > >
> >
> > I never check boxes encouraging junk mail or phone calls, but even if I
> had,
> > I TOLD them repeatedly by phone to stop calling me. Seriously, I was
> getting
> > WEEKLY phone solicitations to sell me other packages for both
> genealogy.com and
> > ancestry.com. And the weird thing about being re-subscribed was that first
> > they sent me an e-mail telling me my subscription had expired, to which I
> > replied "Good. Don't ever darken my doorstep, again, etc." but THEN they
> > re-subscribed me using my credit card without permission.
> >
> >
> > ==== GACHEROK Mailing List ====
> > GACHEROK-L mailing list archives. Search by name, etc.
> > http://searches.rootsweb.com/cgi-bin/listsearch.pl?list=GACHEROK
> > RootsWeb Threaded Mailing List Archives.
> > http://archiver.rootsweb.com/archives/
> >
> > ==============================
> > To join Ancestry.com and access our 1.2 billion online genealogy records,
> go to:
> > http://www.ancestry.com/rd/redir.asp?targetid=571&sourceid=1237
> >
>
>
> ==== GACHEROK Mailing List ====
> GACHEROK-L mailing list archives. Search by name, etc.
> http://searches.rootsweb.com/cgi-bin/listsearch.pl?list=GACHEROK
> RootsWeb Threaded Mailing List Archives.
> http://archiver.rootsweb.com/archives/
>
> ==============================
> To join Ancestry.com and access our 1.2 billion online genealogy records, go to:
> http://www.ancestry.com/rd/redir.asp?targetid=571&sourceid=1237
>
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