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Archiver > GENANZ > 2001-06 > 0991451780


From: "RRB" <>
Subject: Re: (Off Topic) Phone line/internet help.
Date: Sat, 02 Jun 2001 03:16:20 GMT
References: <00bf01c0eb10$0d035460$4bfd3c3f@oemcomputer>


Hi Donna,

It sounds like they are all passing the buck.
Have you thought about contacting the Ombudsman?
Have you considered trying another ISP?

RRB

"Donna Williams" <> wrote in message
news:00bf01c0eb10$0d035460$...
> Hi,
>
> I am looking for some advice. My computer frequently tells me it "cannot
find server" but is still connected. I cannot search the net or send or
receive e-mails. My ISP has spent hours & hours on it with me & feel they
have exhausted all possibilities. Their advice was to have the modem & phone
lines checked. The phone company says the line is fine as we are not
experiencing telephone difficulties. We have had a warranty check done on
the modem & the computer technition says it is definately the phone line &
we will just have to put up with it as the phone company will not repair the
line.
>
> As soon as I disconnect & reconnect the problem is solved - for between 2
& 90 minutes. Naturally, since aquiring the internet our phone bill has
escalated!
>
> Can anyone tell me what our rights are & what we could do to solve this
problem.
>
> Thanks,
> Donna.
>


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