GENANZ-L Archives

Archiver > GENANZ > 2001-06 > 0991476904


From: Anne Heafield <>
Subject: Re: (Off Topic) Phone line/internet help.
Date: Sat, 02 Jun 2001 20:15:04 +1000
References: <00bf01c0eb10$0d035460$4bfd3c3f@oemcomputer>, <004f01c0eb2e$eae25ba0$537bfea9@dh5cdi>


Had the same problem at one time. Would be cut off numerous times during
the day, had some sort of interference, never did find out what it was.
Telstra visited many times over a few months! Had dedicated line to
internet but apparently hand held interfered (or so Telstra told me).
They kept telling me that they couldn't fix the problem if it was not
occurring while they were on the spot! With 5 people using the
internet,I did not mind if we connected 10 times per day, but when we
were being cut off, for no apparent reason, I was not happy, finally
told them that if it was not fixed immediately, both lines plus business
line to our factory & 3 mobiles would be switched to another carrier,
had tech on the spot and lo & behold fixed in 5 minutes!!

Vote with your feet, whatever company you use!

Anne, Melbourne

Lyn Murphy wrote:
>
> Hi Donna
>
> I have found that I must switch off at the power point our hand held phone.
> I don't know if it is because we have 4 lines in the house but if I don't
> switch the hand held off I cannot make connection. Try it if you have a
> hand held in the house and please let me know the result.
>
> Like you I spent ages trying to find the cause by all regular means and then
> by accident noted that I had no trouble connecting with that phone was
> switched off. I am told the electricity would have no effect on the
> connection but !!!!
>
> Best of luck
>
> Lyn
> ----- Original Message -----
> From: "Donna Williams" <>
> To: <>
> Sent: Saturday, June 02, 2001 12:59 PM
> Subject: (Off Topic) Phone line/internet help.
>
> > Hi,
> >
> > I am looking for some advice. My computer frequently tells me it "cannot
> find server" but is still connected. I cannot search the net or send or
> receive e-mails. My ISP has spent hours & hours on it with me & feel they
> have exhausted all possibilities. Their advice was to have the modem & phone
> lines checked. The phone company says the line is fine as we are not
> experiencing telephone difficulties. We have had a warranty check done on
> the modem & the computer technition says it is definately the phone line &
> we will just have to put up with it as the phone company will not repair the
> line.
> >
> > As soon as I disconnect & reconnect the problem is solved - for between 2
> & 90 minutes. Naturally, since aquiring the internet our phone bill has
> escalated!
> >
> > Can anyone tell me what our rights are & what we could do to solve this
> problem.
> >
> > Thanks,
> > Donna.
> >
> > ______________________________

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