GENBRIT-L Archives

Archiver > GENBRIT > 2001-12 > 1007240592


From: "Lois" <>
Subject: Re: Ancestry.com refund
Date: Sat, 01 Dec 2001 21:03:12 GMT
References: <3c06b0a8_1@news.greennet.net>, <3c07cb23$0$5298@dingus.crosslink.net>, <3c080c43.27442723@news.kiski.net>


Perhaps why it takes too long is because of a back log of cancellations but
like one person said they are quick to take your money and not so quick to
refund..It seems like if they can do one immediately they can do the other
as fast..
JL
<> wrote in message
news:...
: There's no damn excuse what so ever for a refund to take two weeks.
: They can be processed instantly upon notification. Electronically.
:
: Delaying is nothing but a hassle tactic.
:
: On Fri, 30 Nov 2001 13:07:16 -0500, "Ernest Fine"
: <> wrote:
:
: >I play by the rules that my vendor sets up, and I've almost never had a
: >problem with any vendor (and I have never had a problem with Ancestry re
: >billing or customer service). For Ancestry, those rules include things
like
: >canceling an annual subscription within the first 30 days, for the
: >money-back refund. It is quite clear than there is NO refund on the
: >quarterly program.
: >
: >And not to keep beating a dead horse... but I see no problem with a
vendor
: >taking a week or two to refund my credit card charge. So what? Are people
: >living that close to the edge that a short delay in a small refund is
really
: >going to have a significant financial impact? If that's the case, then
I'd
: >suggest that the purchase was inappropriate in the first place.
: >
: > Ernie Fine
: >
: >"alice burns" <> wrote in message
: >news:...
: >> I also subscribed for a quarterly subscription to the uk and ireland
data
: >> base to find the same thing most of the records are grave stone
: >inscriptions
: >> which i can access at my local libary.
: >> I emailed Ancestry to inform them of this and that the subscription was
of
: >> no use.
: >> They cancelled it but would not refund my money.
: >> No wonder they are inundated with complaints.
: >> Alice
: >> "Elfmaid" <> wrote in message
: >> news:...
: >> >
: >> > Bernie Hirsch wrote:
: >> >
: >> > > I requested a refund for two charges I was not aware of. I got the
: >> first charge
: >> > > refunded but the other older one was more than 6 months old and
they
: >> never did
: >> > > refund me, so I got screwed since I did not notice it the first
time.
: >> > >
: >> > > --Bernie
: >> > >
: >> >
: >> > you did not get screwed. if you documented the date you originally
: >> requested the
: >> > second refund, you are well within your rights to phone or write in a
: >> complaint to
: >> > the supervisor. How do you find a supervisor? call customer
: >service...tell
: >> them you
: >> > need to speak to their manager. when you get the manager, ask for
their
: >> name and
: >> > whether they are the appropriate person to handle and old unresolved
: >> issue.
: >> > Takes patience but I assure you that is the best way to handle it.
: >> > Do you folks who are upset at Ancestry realize how many
: >> complaints/issues/problems
: >> > those folks deal with every day?
: >> > Do you realize how large their subscriber base is?
: >> > And like every business, I'm sure they handle JUST enough people to
: >barely
: >> handle
: >> > all the incoming inquiries.
: >> > Keep tryin Bernie, if you are correct about the mis charge, you will
get
: >> your money
: >> > back. You just have to stay in the forefront with it.
: >> >
: >> > Sincerely,
: >> > Julie M. Grissom
: >> >
: >> >
: >> >
: >> >
: >> > >
: >> > > Jayne Paradis wrote:
: >> > >
: >> > > > Thanks toe veryone who replied. It seems that I am not the only
one
: >> who has
: >> > > > had this problem or a smilar problem.
: >> > > >
: >> > > > Much to my surprise, I checked my VISA online this morning and my
: >> refund had
: >> > > > been processed! Still, just over 2 weeks is way too long for a
: >refund
: >> to be
: >> > > > processed. I had sent them several e-mails complaining about
their
: >> lack of
: >> > > > customer service - maybe being annoying did the trick - I'll
never
: >> know.
: >> > > >
: >> > > > Jayne
: >> > > >
: >> > > > Jayne Paradis wrote:
: >> > > >
: >> > > > > I subscribed to the UK/Ireland collection almost 3 weeks ago.
I
: >did
: >> it
: >> > > > > over the phone and was given a 'discount' of $10.00 US so was
: >> charged
: >> > > > > $59.95 US - this translated to just over $97.00 Canadian. My
VISA
: >> was
: >> > > > > charged right away -that day. I looked through the site over
the
: >> the
: >> > > > > weekend and found absolutely nothing. (Some of the info seemed
: >> vaguely
: >> > > > > familiar - I had come across the same info on the Free BMD
site.)
: >> > > > >
: >> > > > > On the Monday I phoned to cancel my subsciption and was told
that
: >my
: >> > > > > refund would be processed anywhere from 5 to 15 business days.
I
: >> told
: >> > > > > them that I found this hard to believe as they obviously have a
: >> system
: >> > > > > to charge my credit card right away - it makes sense that they
: >> should be
: >> > > > >
: >> > > > > able to process the refund sooner than 5 to 15 days. It is now
: >over
: >> 2
: >> > > > > weeks later and still no refund. I e-mailed them several times
to
: >> > > > > enquire about the refund and only got a response after several
: >> e-mails.
: >> > > > > The refund process is now between 5 and 20 business days!! As
: >> well,
: >> > > > > because I live in Canada, I had to pay for the phone calls as
: >their
: >> > > > > 1-800 number wasn't available here. Several times I waited on
: >hold
: >> and
: >> > > > > eventually left a message (I was called back the same day).
: >> > > > >
: >> > > > > I will never purchase any subscription or product again from
: >> Ancestry.
: >> > > > > I'm wondering if anyone else had a similar 'problem' with
: >Ancestry??
: >> > > > >
: >> > > > > Jayne Paradis
: >> > > > > Winnipeg, Canada
: >> >
: >>
: >>
: >
: >
:


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