GENBRIT-L Archives

Archiver > GENBRIT > 2001-12 > 1007240972


From: "Lois" <>
Subject: Re: Ancestry.com refund
Date: Sat, 01 Dec 2001 21:09:32 GMT
References: <3c07cb23$0$5298@dingus.crosslink.net>, <4nQN7.37678$un4.6183498@news1.telusplanet.net>, <0n8O7.62648$gQ1.25266821@news1.elmhst1.il.home.com>


Well Edith are you ever lucky because I sure wasn't. I did have a fellow
from Fla call me to ask if I was interested in subscribing to Ancestry.com
and I told him I already was and that my subscription was coming to an end
and I wanted to cancel, so he said he's handle it for me and of course he
didn't and I got another 3 months subscription. I wrote Ancestry many times
and when they finally answered me they said they didn't have any record of
my being unsubscribed and they were powerless to refund my money and cancel
my subscription..BULL! My next billing date is coming up shortly and I'll
lay odds that I do not hear from them..If I do I will apologize..
JL
"Edith Gomez" <> wrote in message
news:0n8O7.62648$...
: I don't feel that is true because they have always contacted me by phone
: when it is time to renew. When they do they ask if I would like to add
any
: new subscription and "I" have the choice of saying "yes" or "no".
:
: Edith
:
:
: "Rick J" <> wrote in message
: news:4nQN7.37678$...
: > One big problem with Ancestry is their practice of automatically
renewing
: > short term subscriptions unless you cancel.
: >
: > To be fair, this is mentioned in their Terms and Conditions.
: >
: > But this kind of negative billing is not generally regarded as good
: practice
: > "Ernest Fine" <> wrote in message
: > news:3c07cb23$0$...
: > > I play by the rules that my vendor sets up, and I've almost never had
a
: > > problem with any vendor (and I have never had a problem with Ancestry
re
: > > billing or customer service). For Ancestry, those rules include things
: > like
: > > canceling an annual subscription within the first 30 days, for the
: > > money-back refund. It is quite clear than there is NO refund on the
: > > quarterly program.
: > >
: > > And not to keep beating a dead horse... but I see no problem with a
: vendor
: > > taking a week or two to refund my credit card charge. So what? Are
: people
: > > living that close to the edge that a short delay in a small refund is
: > really
: > > going to have a significant financial impact? If that's the case, then
: I'd
: > > suggest that the purchase was inappropriate in the first place.
: > >
: > > Ernie Fine
: > >
: > > "alice burns" <> wrote in message
: > > news:...
: > > > I also subscribed for a quarterly subscription to the uk and ireland
: > data
: > > > base to find the same thing most of the records are grave stone
: > > inscriptions
: > > > which i can access at my local libary.
: > > > I emailed Ancestry to inform them of this and that the subscription
: was
: > of
: > > > no use.
: > > > They cancelled it but would not refund my money.
: > > > No wonder they are inundated with complaints.
: > > > Alice
: > > > "Elfmaid" <> wrote in message
: > > > news:...
: > > > >
: > > > > Bernie Hirsch wrote:
: > > > >
: > > > > > I requested a refund for two charges I was not aware of. I got
: the
: > > > first charge
: > > > > > refunded but the other older one was more than 6 months old and
: they
: > > > never did
: > > > > > refund me, so I got screwed since I did not notice it the first
: > time.
: > > > > >
: > > > > > --Bernie
: > > > > >
: > > > >
: > > > > you did not get screwed. if you documented the date you originally
: > > > requested the
: > > > > second refund, you are well within your rights to phone or write
in
: a
: > > > complaint to
: > > > > the supervisor. How do you find a supervisor? call customer
: > > service...tell
: > > > them you
: > > > > need to speak to their manager. when you get the manager, ask for
: > their
: > > > name and
: > > > > whether they are the appropriate person to handle and old
unresolved
: > > > issue.
: > > > > Takes patience but I assure you that is the best way to handle it.
: > > > > Do you folks who are upset at Ancestry realize how many
: > > > complaints/issues/problems
: > > > > those folks deal with every day?
: > > > > Do you realize how large their subscriber base is?
: > > > > And like every business, I'm sure they handle JUST enough people
to
: > > barely
: > > > handle
: > > > > all the incoming inquiries.
: > > > > Keep tryin Bernie, if you are correct about the mis charge, you
will
: > get
: > > > your money
: > > > > back. You just have to stay in the forefront with it.
: > > > >
: > > > > Sincerely,
: > > > > Julie M. Grissom
: > > > >
: > > > >
: > > > >
: > > > >
: > > > > >
: > > > > > Jayne Paradis wrote:
: > > > > >
: > > > > > > Thanks toe veryone who replied. It seems that I am not the
only
: > one
: > > > who has
: > > > > > > had this problem or a smilar problem.
: > > > > > >
: > > > > > > Much to my surprise, I checked my VISA online this morning and
: my
: > > > refund had
: > > > > > > been processed! Still, just over 2 weeks is way too long for
a
: > > refund
: > > > to be
: > > > > > > processed. I had sent them several e-mails complaining about
: > their
: > > > lack of
: > > > > > > customer service - maybe being annoying did the trick - I'll
: never
: > > > know.
: > > > > > >
: > > > > > > Jayne
: > > > > > >
: > > > > > > Jayne Paradis wrote:
: > > > > > >
: > > > > > > > I subscribed to the UK/Ireland collection almost 3 weeks
ago.
: I
: > > did
: > > > it
: > > > > > > > over the phone and was given a 'discount' of $10.00 US so
was
: > > > charged
: > > > > > > > $59.95 US - this translated to just over $97.00 Canadian.
My
: > VISA
: > > > was
: > > > > > > > charged right away -that day. I looked through the site
over
: > the
: > > > the
: > > > > > > > weekend and found absolutely nothing. (Some of the info
: seemed
: > > > vaguely
: > > > > > > > familiar - I had come across the same info on the Free BMD
: > site.)
: > > > > > > >
: > > > > > > > On the Monday I phoned to cancel my subsciption and was told
: > that
: > > my
: > > > > > > > refund would be processed anywhere from 5 to 15 business
days.
: > I
: > > > told
: > > > > > > > them that I found this hard to believe as they obviously
have
: a
: > > > system
: > > > > > > > to charge my credit card right away - it makes sense that
they
: > > > should be
: > > > > > > >
: > > > > > > > able to process the refund sooner than 5 to 15 days. It is
: now
: > > over
: > > > 2
: > > > > > > > weeks later and still no refund. I e-mailed them several
: times
: > to
: > > > > > > > enquire about the refund and only got a response after
several
: > > > e-mails.
: > > > > > > > The refund process is now between 5 and 20 business days!!
: As
: > > > well,
: > > > > > > > because I live in Canada, I had to pay for the phone calls
as
: > > their
: > > > > > > > 1-800 number wasn't available here. Several times I waited
on
: > > hold
: > > > and
: > > > > > > > eventually left a message (I was called back the same day).
: > > > > > > >
: > > > > > > > I will never purchase any subscription or product again from
: > > > Ancestry.
: > > > > > > > I'm wondering if anyone else had a similar 'problem' with
: > > Ancestry??
: > > > > > > >
: > > > > > > > Jayne Paradis
: > > > > > > > Winnipeg, Canada
: > > > >
: > > >
: > > >
: > >
: > >
: >
: >
:
:


This thread: