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Archiver > GENEALOGY-DNA > 2006-12 > 1165863400


From: "Mary Ann Lubinsky" <>
Subject: Re: [DNA] Current FTDNA batch completion estimates??
Date: Mon, 11 Dec 2006 13:56:40 -0500
In-Reply-To: <BA075BC2-051C-4B88-A7BB-CD25D6CD607C@mac.com>


We are awaiting results from four advanced tests in batch 175. Three were
due 12/4 and one 12/6. I inquired and received the following reply:

The lab has asked us to share this information with our customers.

The members of the laboratory at the University would like to offer our
sincere apologies for the recent delays in the results of the advanced
marker panels. I would like to assure you that we literally have our most
experienced people working around the clock to solve this problem.

In order to perform the testing for the number of individuals and the number
of markers that we provide, complex tests must be designed. These reactions
test multiple regions simultaneously. Over the past several weeks two of
our reactions have been producing results that do not pass our quality
control standards.

Unfortunately these reactions contain large numbers of components,and while
we are usually able to correct these problems within 7 to 12 days the
"re-optimization" process is taking much longer than usual. We have ordered
replacements for all of the primary chemical components and will be working
to provide all of the outstanding data as soon as possible.

Once again I apologize for any inconvenience that this delay may have
caused.

Sincerely,

Matthew E. Kaplan


(Mary Ann Lubinsky
McKeon DNA Project Administrator)




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