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Archiver > GENEALOGY-DNA > 2007-10 > 1191784040


From: "Dora Smith" <>
Subject: [DNA] About Genebase
Date: Sun, 7 Oct 2007 14:07:36 -0500
References: <851083.98928.qm@web55401.mail.re4.yahoo.com><0a9801c80872$ef08bb80$640fa8c0@Villandra2><000001c808e7$988e7680$6500a8c0@dell>


I checked out the link David provided below - and boy, that is some
"review". Actually a blog in response to a favorable review. The
comments are unanimously negative. There appears to be serious problems
with this company. Hard to know if it's intentional fraud or if they just
aren't bothering to provide what they sell; actually looks like the latter,
but there is a point where it makes little difference what the intention is.
Two people actually reported getting new meaning to bare bones results back
from the company. The main complaints seem to be that the web site
doesn't work and has never worked, service is slow to nonexistent, customer
service is completely nonresponsive, and issues arise that don't arise with
any other company; and the local BBB report on them is consistent with that.
I got the idea that not enough of Genebase's customers know where to
complain for the BBB to have accumulated enough grounds for legal action.

I did some fast research and added to the blog some highly pertinent
information the people who commented lacked, including the physical address
of the company that owns Genebase, and specific information on where and how
to complain effectively about this company. People on the blog said they
didn't know where Genebase is physically located - that web site carefully
never says - and they vaguely thought they should possibly complain to the
Attorney General. Actually one complains to the local BBB, which has the
power to investigate and seek resolutions, and which does refer companies
for legal action if over time it becomes indicated. I recently went this
route with a Canadian company, and it worked. It's very easy to complain
to a Canadian BBB. ;)

I also noticed that you need specific Google searches to get into the
Genebase website without registering first. The home page makes you
register with them to get into the web site. Already that looks suspicious
to me. It's a strategy that is common on the web sites of less than
scrupulous dealers.

Yours,
Dora Smith
Austin, TX


----- Original Message -----
From: "David Weston" <>
To: <>
Sent: Sunday, October 07, 2007 8:40 AM
Subject: Re: [DNA] Any Canadians Out there who could provide me
withinformationre DNA Agencies


> Renee,
>
> There is a Vancouver-based company called GeneTrack BioLabs
> (http://www.genetrack.bc.ca/index.html).
> Their commercial genetic genealogy front is called GeneBase
> (http://www.dnaancestryproject.com/). I
> have not used them so can not offer any first hand advice on their
> service. However, based on the
> reviews I've read I would not do business with them. See:
>
> http://www.geneticsandhealth.com/2006/11/22/genebase-dna-ancestry-project/
>
> GeneBase has only been in business for a year or so perhaps the problems
> they've had are growing
> pains. I do have one participant in my East Anglia Project who tested
> with them and I've seen
> GeneBase results from posted on YSearch. Since you are in Vancouver you
> could probably stop in and
> visit them for more info.
>
>
> David W.
>



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