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Archiver > GENMSC > 2002-06 > 1024018624


From: "John J." <>
Subject: ancestry.com
Date: Fri, 14 Jun 2002 01:37:04 GMT


I want to pass on some information about ancestry.com. I signed up with
them about a year ago for what I thought was a one-year contract. I didn't
find their site very helpful, so I ignored them while waiting for my year to
run out. Surprise! In the fine print, they announce that they will keep on
billing your credit card each year, without contacting you. I remember
getting a call about a month ago asking me if I intended to renew my
subscription to their service. I told them I didn't want their service, and
told them why. The caller thanked me and hung up. When I got my credit
card statement today, and saw a new charge from ancestry, I called them to
complain. The supervisor I finally talked to said, basically, you're
screwed. We don't refund. If you want to cancel their service, you must
call them just before your year is up, and get a confirmation number.
Without that, they cheerfully keep your money.

I hope none of you out there is as unwary as I was, but look out for this
outfit. There have got to be more ethical sites out there to help with your
research.


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