RootsWeb: GROCOTT-L [GROCOTT] Fw: [CDBooks-News] Archive CD Books News : October 18 2003

For information purposes only.

Pam.

Archive CD Books News : October 18 2003

In this news:

* Latest CD Releases

* Family history mailing lists at British-genealogy.com

* Census project news

* People who are using spam filter software

* A new help desk system now operating

____________________________________________________

LATEST CD RELEASES

There are now 1,253 different CDs in production!

Certainly something for everyone, to help with your family history 

research.

For more details of those listed below, see:

http://www.rod-neep.co.uk/books/new/index.htm

That is the easiest way to view the list of latest releases, with links 

from each of them to see photos and more details.

This week's CD releases:

** Kelly's 1905 Directory of Lancashire

A huge directory of the entire county, (with the exception of Liverpool 

and Manchester which by this time had their own dedicated publications). 

Contains superb descriptions of each town, village and hamlet and their 

facilities, churches, schools, etc., plus lists of residents and their 

trades.

see Lancashire directories page

-------

** Crockford's Clerical Directory 1874

Crockford's directories are a superb source of information for those 

with ancestors in the clergy. The contents are similar to the earlier 

Clergy Lists but are much more detailed, giving vital personal 

information about each individual, such as where they studied, when they 

matriculated and all of their previous posts.

see College and Ecclesiastical page

-------

** Bibliotheca Gloucestrensis - John Washburn 1823-5

A superb documentary history of a city and county which played a huge 

role in the outcome of the English civil war. The book contains many 

references to ordinary people who played a part in the conflict. The 

content was written *during* the civil war, and has first hand accounts!

RE-RELEASED!

NEWS. OCTOBER 2003

After the original production of the above on CD earlier this year, we 

came across two further volumes, published two years earlier in 1823 but 

called part one and part two. These are even more important than the 

1825 volume as they contain personal accounts of the siege by John 

Corbet (personal chaplain to the Massie, the Governor of the Gloucester 

Garrison) and John Dorney, the town clerk, plus other accounts of events 

before and after the month long stand-off, including one superb piece by 

a member of the Trained Bands who marched out from London to the relief 

of Gloucester.

We have now remastered the original CD to include all three volumes and 

released it at the same price as the original.

All of those who bought the original will automatically receive a free 

copy of the new CD.

see Gloucestershire history & topography

--------

** The Churches of Derbyshire - Charles Cox 1875 (4 Volumes)

This work has always been held in the very highest regard by 

genealogists and historians with Derbyshire interests. It is often 

talked about on the Derbyshire mailing lists by people wanting to own 

their own copy. Unfortunately, the original books are extremely rare and 

very expensive! But now you can own them all on CD.

see Derbyshire history & topography page

-------

** The History and Antiquities of the County of Somerset - Revd. John 

Collinson 1791 (3 very large volumes)

Extremely rare and sought-after, this is an incredibly comprehensive 

account of the whole county written in 1791. We were really fortunate to 

be able to find a copy and buy it! It is a "must-have" for all Somerset 

researchers.

see Somerset history & topography page

-------

** The Beauties of England and Wales - South Wales

Published in 1815 as part of a series covering every county in England 

and Wales. Detailed descriptions of the history and antiquities in each 

of the following counties: Brecknockshire, Carmarthenshire, 

Glamorganshire, Pembrokeshire and Radnorshire

see All Wales page

------

** Yorkshire North Riding 1861 Census - Supplement 1 -  Places in North 

Yorkshire that appear in the Durham Registration Districts - 

Middlesborough and Stockton area.

See census project page for places included on this CD

** Yorkshire North Riding 1861 Census - Supplement 2 -  Places in North 

Yorkshire that appear in the Durham Registration Districts - North west 

area.

See census project page for places included on this CD

http://www.rod-neep.co.uk/books/census/index.htm

----

For more details of those CDs listed above, see:

http://www.rod-neep.co.uk/books/new/index.htm

That is the easiest way to view the list of latest releases, with links 

from each of them to see photos and more details.

___________________________________________________

GET HELP WITH YOUR FAMILY HISTORY RESEARCH.

FAMILY HISTORY MAILING LISTS AT BRITISH-GENEALOGY.COM

Did you know that you can get help with your family history research on 

just about any topic.... easily and on line?

The family history mailing lists at British-Genealogy.com are the ideal 

place! Post a message to the mailing list, and it is received by all of 

its members. Within seconds. Each mailing list has its resident experts 

to help with your query, whether it be help with genealogy in a specific 

county, how to locate resources, etc. or even to ask hundreds of members 

of a mailing list for a "look up" in a particular record or book. There 

are people out there who are only too willing to help you!

British-Genealogy.com has literally hundreds of mailing lists on various 

topics. Simply join one or more that suit your needs.

There are individual county mailing lists for every county in England, 

Wales and Scotland (they are the ideal place to get local help, from 

others with interests in the same county). In addition, there are a host 

of other mailing lists on a wide variety of specific topics such as 

ancestors who were clergymen, emigrants from Britain, the British 

censuses, mariners, parish law as it affected out ancestors, help with 

reading old documents, separate lists for historians interested in 

different periods from the medieval right through to WW2, and so on.

If you are a beginner and need help getting started, then there is a 

mailing list specially for you (gen-beginners). Want help with genealogy 

software? Then join the gen-software mailing list.

Some of the mailing lists are a little busy, others much less so, with 

just a few messages per week. You can learn so much just by "lurking" 

and reading, even if you don't have questions to ask immediately.

There are literally hundreds of members of each mailing list who can 

help you. There is no such thing as a stupid question. All you need do 

is join one of the mailing lists and ask your question.

The British Genealogy.com mailing lists were set up back in March 2003, 

and have been running just about flawlessly since then. Reliability 

matters.

And they are all totally FREE to join and use. People help each other.

To see the full list of mailing lists, and to subscribe to them, see:

http://www.british-genealogy.com/lists/all-lists.html

_____________________________________________________

CENSUS PROJECT NEWS

Glamorgan 1871 Census Registration Districts

After scanning all of the films and doing the place indexes, we found 

that some of the films were missing from the batch supplied to us. Those 

films have now been re-ordered. It was always the intention to produce 

smaller and less expensive sub section sets for Glamorgan, (e.g. The 

Valleys, Cardiff area, Swansea area, etc.) and therefore some of these 

may become available before the full county set is released. More news 

on this next week, when it is hoped that some parts may be released.

Customer comment:

"My 1871 Census of Wiltshire arrived yesterday and it is magnificent, 

very clear and easy to read.

And with the surname index I have, produced by Wiltshire Index Service, 

very easy to use. Well done Rod and team.

Stephen Oddy

Hillarys, Western Australia"

NEW CENSUS RELEASES THIS WEEK:

** Yorkshire North Riding 1861 Census - Supplement 1 -  Places in North 

Yorkshire that appear in the Durham Registration Districts - 

Middlesborough and Stockton area. Price GBP 11.50

Census pieces RG9/3682, 3683, 3685, 3686, 3687, 3688, 3689, 3690, 3694

Census Registration Districts do not coincide with county boundaries. 

Whole census pieces are included on this CD, and therefore places in 

both Durham and Yorkshire are included.

Places included:

Acklam, Aislaby,  Barton, Billingham, Cleasby, Cliffe, Coniscliffe, 

Coopen Bewley, Croft, Dalton on Tees, Darlington Holy Trinity, Dinsdale, 

Egglescliff, Eryholme, Girsby, High Coniscliffe, High Worsall, Hurworth 

upon Tees, Ingleby Barwick, Kirk Leavington, Linthorp, Low Coniscliffe, 

Low Worsall, Maltby, Manfield, Middlesbrough, Middleton St George, 

Neasham, Newsham, Newton Bewley, Newton Morrell, Over Dinsdale, Pickton, 

Piercebridge, Sockburn, Stainton, Stapleton, Stockton on Tees, Thornaby, 

Wolviston, Yarm.

Note: the contents of this CD are in the full set 1861 Durham 

Registration Districts (C1861DUR), the contents of this CD are not in 

the set for the North Riding Registration Districts (C1861YKS-N).

----------

** Yorkshire North Riding 1861 Census - Supplement 2 -  Places in North 

Yorkshire that appear in the Durham Registration Districts - North west 

area. Price GBP 11.50

Census pieces RG9/3717, 3719, 3720, 3721

Census Registration Districts do not coincide with county boundaries. 

Whole census pieces are included on this CD, and therefore places in 

both Durham and Yorkshire are included.

Places included:

Barnard Castle, Barningham, Basforth, Boldron, Bowes, Brignall, 

Cleatlam, Cockfield, Cotherstone, Eggleston, Egglestone Abbey, Gainford, 

Gilmonby, Headlam, Holwick, Hunderthwaite, Hutton, Langton, Lastington, 

Lune, Marwood, Mickleton, Ovington, Rokeby, Romald Kirk, Scargill, 

Staindrop, Stainton, Startforth, Streatham, Thorpe, Westwick, Whorlton, 

Wycliffe.

Note: the contents of this CD are in the full set 1861 Durham 

Registration Districts (C1861DUR), the contents of this CD are not in 

the set for the North Riding Registration Districts (C1861YKS-N).

For more details, see:

http://www.rod-neep.co.uk/books/census/index.htm

For the latest status on other projects, see the above web page.

_____________________________________________________

Attention to those people using spam filter software.

1. We are receiving more and more emails from people who are using spam 

filtering software.

2. We reply to your email enquiry... as you would like us to!

3. Your spam filter software then sends us an email asking *us* to visit 

a web page to notify it/you that we are posting a real message, and to 

let our reply go through to you.

4. We simply delete that notification.

Sorry, but if you want to receive a reply to an email that you send to 

us.... then *you* must configure your spam filtering software to 

*accept* our reply. We will not go to web pages to enter confirmations.

_____________________________________________________

NEW ARCHIVE CD BOOKS HELP DESK

Our new "help desk" system is now live and running. Instead of sending 

email enquiries, please use the new system, which can be found at:

http://www.rod-neep.co.uk/contacts/

We have found that it works so much more efficiently than enquiries by 

email!! Because at any time *you* can view the status of your enquiry on 

the web interface, add further comments, or view our replies. The team 

here monitor the system all day, and they really like the new system 

too! In the past it was highlighted to us that some enquiry emails were 

not arriving here, or, worse, our replies were not being received by 

you. So I did something about it as a matter of urgency!

Some comments from people (customers) who have been using the new help 

desk system:

==============

Rod - You are to be commended for your positive action in dealing with a 

problem which, many would have put down "that's life" because of the 

small percentage and the fact that there are a number of ways in which 

the parties could have persevered and forged a contact. No wonder 

Archive CD Books is the success that it is!

Ken Boyce

==============

Rod,

I can only second that.  The speed at which you worked to resolve this 

problem is second to none and the reason why so many of us use your 

company than that of your competitors not to mention the amazing quality 

of your works :)

Rob

==============

It was *very* important to me to find a good solution for the problem. 

You people matter to me!

When you create a support ticket, you will be given the option to create 

it using one of the following categories:

General helpdesk

Tech support / CD problems

Shopping cart problems

Other ordering methods

Existing order queries

(orders placed with Archive CD Books Britain only)

Archive CD Books Sponsors

Book loans and offers

Web site problem reports

Please use the correct category do that we can deal with your query 

efficiently, and so that the right member of our support staff deals 

with it.

We shall try to respond as quickly as possible. But the help desk is not 

manned 24 hours per day, or at weekends and holidays.

The sequence is:

1. Create a support ticket:

This alerts us, and you will receive an email from the help desk system 

when we make a response, or when the status of the ticket changes.

Normally, you would receive an email with the response.

But at any time, you may View the status of your existing support ticket 

on the web page.

Note: this is just to view the status, and view responses added by us.

To ADD more comments of your own, or to reply to us, you need to respond 

using the help desk mail that was sent to you.

OR:

Use the web page link to add an extra comment to your existing support 

ticket or to respond to our reply.

(you will need to know your ticket number)

3. Once a support matter has been answered, then you can see than answer 

on the Help desk, and then we may either:

a. Leave the ticket open awaiting a further response from you

or

b. We may close the ticket.

Tickets left open awaiting a further response from you will be closed 

after about a week. Either way, you will be informed. If you need to 

respond again to a "closed" ticket, then simply create a new help desk 

ticket.

__________________________________________________________

On the lighter side... (?)

*

Tech Support: "What does the screen say now?"

Customer: "It says, 'Hit ENTER when ready'."

Tech Support: "Well?"

Customer: "How do I know when it's ready?"

*

Tech Support: "What type of computer do you have?"

Customer: "A white one."

*

Tech Support:: "Type 'A:' at the prompt."

Customer:: "How do you spell that?"

*

Customer: "You've got to fix my computer. I urgently need to print

document, but the computer won't boot properly."

Tech Support: "What does it say?"

Customer: "Something about an error and non-system disk."

Tech Support: "Look at your machine. Is there a floppy disk inside?"

Customer: "No, but there's a sticker saying there's an Intel inside."

*

Customer: "I can't get your CD to work"

<snip long interchange of emails>

now by phone.... :

Support: "Put the CD into your computer, and then start Adobe Acrobat 

Reader..."

Customer: "But I don't have a computer. I ordered the CD through WebTV"

-- 

Rod Neep

Archive CD Books : http://www.archivecdbooks.org

British-Genealogy: http://www.british-genealogy.com

_______________________________________________

CDBooks-news mailing list

http://www.british-genealogy.com/mailman/listinfo/cdbooks-news

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