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Archiver > LANCSGEN > 2005-03 > 1109992889


From:
Subject: Re: [LAN] GRO Certificates-Non Gen.
Date: Fri, 04 Mar 2005 22:21:29 -0500
References: <006101c52110$20c5e280$0100000a@pc>
In-Reply-To: <006101c52110$20c5e280$0100000a@pc>


Robyn Clarke wrote:

>Please, is everyone experiencing the same delays. OK I live in Australia but, my online ordered certificates are taking forever to arrive.
>

Hi Robyn

From http://www.gro.gov.uk/gro/content/certificate/index.asp#0:

> The level of certificate application receipts significantly increased
> as a result of the BBC series in November/ December last year. The GRO
> continues to receive high levels of applications as a result of this
> continued interest in family history research.
>
> As a result we are despatching the majority of standard orders with a
> GRO index reference between 8 and 10 working days* after receipt. A
> full recovery plan is in place and it is expected that the 4 working
> day service will resume from the beginning of April 2005.
>
> Please note that orders of up to 5 certificates are currently being
> despatched as single applications. Customers may therefore receive
> their orders in up to 5 separate envelopes. This is a temporary
> measure to enable us to increase efficiency and maintain despatch
> dates as above.
>
> We apologise for any inconvenience caused.
>
> *Please note that this excludes Saturday and Sunday.
>
> General Register Office - 4th March 2005.
>

Best wishes,
Lynne

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