LANCSGEN-L ArchivesArchiver > LANCSGEN > 2005-03 > 1109992889
Subject: Re: [LAN] GRO Certificates-Non Gen.
Date: Fri, 04 Mar 2005 22:21:29 -0500
Robyn Clarke wrote:
>Please, is everyone experiencing the same delays. OK I live in Australia but, my online ordered certificates are taking forever to arrive.
> The level of certificate application receipts significantly increased
> as a result of the BBC series in November/ December last year. The GRO
> continues to receive high levels of applications as a result of this
> continued interest in family history research.
> As a result we are despatching the majority of standard orders with a
> GRO index reference between 8 and 10 working days* after receipt. A
> full recovery plan is in place and it is expected that the 4 working
> day service will resume from the beginning of April 2005.
> Please note that orders of up to 5 certificates are currently being
> despatched as single applications. Customers may therefore receive
> their orders in up to 5 separate envelopes. This is a temporary
> measure to enable us to increase efficiency and maintain despatch
> dates as above.
> We apologise for any inconvenience caused.
> *Please note that this excludes Saturday and Sunday.
> General Register Office - 4th March 2005.
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