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Archiver > LONDON > 2001-01 > 0978811191


From: "Sherry Landa" <>
Subject: Re: [Lon] Is this unusual?
Date: Sat, 6 Jan 2001 19:59:51 -0000
References: <012b01c0780e$18863de0$0100000a@desktop>


Oh yes, as in yes, I have had a refund.

I applied on someone's behalf for a certificate and I provisoed on it and
they issued anyway and it was wrong, so we complained and returned the
certificate and we got our fee back (well partial fee, in this case).

You have to return the certificate...that you want the refund for...and send
a copy of the letter refusing to issue and you will get the balance of the
fee paid on the one they failed to issue and the full fee on one of the ones
they did issue and an apology.

E-mail them tonight telling them the story and what you are sending back to
them. Print the e-mail as explanation when you send the stuff back. I think
you might also be entitled to ask for postage for the applications that you
shouldn't have had to make and the cost of returning the certificate.

Good Luck.
Best Wishes,

Sherry Landa (in Salford, Lancs)


----- Original Message -----
From: Julian J Berry <>
To: <>
Sent: 06 January 2001 17:59
Subject: [Lon] Is this unusual?


> I recently applied for a wedding cert at the FRO; I received a letter
(with
> a part refund) stating that " ... we have not prepared the certificate
> because the reference does not agree with the person quoted." They gave
> details (Sept 1879 vol. 1b 520 Islington, Jospeh Lovesay to Alice C
> Tinsley".
>
> On my next visit, I doubled checked the references, and it was the same
for
> both people. I queried it at the "Help Desk", and a man just fobbed me
off,
> saying that just because 2 people have the same reference doesn't mean
that
> they married _each other_. True, but I _knew_ that they had!
>
> Frustrated, I then re-ordered the certificates, TWICE; once with the
groom's
> name, and once with the bride's name. I was very careful to ensure I put
> the same references on all three applications.
>
> Needless to say, both certificates have now arrived, and both are the
same.
>
> Two things come out of this. Firstly it's wasted a not-inconsiderable
> amount of money - & I do intend to show them, and ask for a refund!. And
> secondly (and perhaps more importantly?) this error could well have thrown
> my research off-track ;-((
>
> Has anyone else suffered in this way? Has anyone ever had any success in
> getting a refund out of the FRO ?
>
> Julian Berry
> W Sussex
>
> ______________________________

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