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From: -Mike- <>
Subject: Re: [LDR] Ancestry & nespaperarchive.com
Date: Sat, 5 Jan 2013 14:49:01 -0800 (PST)
References: <1357418072.9516.YahooMailNeo@web161506.mail.bf1.yahoo.com><E3A8637A-569A-4F02-99DA-B63D583E4BD7@roadrunner.com><C2408EF5EA2445E5B29B4592AE1D9FE2@DavidHP><1357425428.60944.YahooMailNeo@web161502.mail.bf1.yahoo.com>
In-Reply-To: <1357425428.60944.YahooMailNeo@web161502.mail.bf1.yahoo.com>


Dave-

I also forgot to mention, what made me have concern about newspaperarchive.com to start with is, no where can you find their subscription rates online. I have not found it ANYWHERE!!..


________________________________
From: -Mike- <>
To: Dave & Jane Kearney <>; "" <>
Sent: Saturday, January 5, 2013 5:37 PM
Subject: Re: [LDR] Ancestry & nespaperarchive.com

Dave & all-

Several years ago I had the opportunity to utilize the services of newspaperarchieve.com thru another paid site that lumped several smaller paid sites together. I was able to abstract many articles from the Salisbury, MD paper. Items such as my birth announcement, parents wedding & most of all many, many obituaries. I want to get a 6 month subscription to both to tie up loose ends on things I may have missed the first time around.

 Last nite I googled newspaperarchive.com & found a site with several complaints concerning the newspaper site. The complaints concerned me about them not answering inquiries or cancelling subscriptions! Only workaround I can think of is to pay with a credit card I dont use much. When cancel time comes, call the credit card company & request a new account number. Specifying that Ive misolaced my card & fear that account could be compromised!! Then they cant tack on another subscription term with me.

Eva, they sent me an email invitation, but you can go to their home page on ancestry.com & they have it advertised there. If you cant find it, send me your email & I will forward the email I received to you.


________________________________
From: Dave & Jane Kearney <>
To: -Mike- <>;
Sent: Saturday, January 5, 2013 5:16 PM
Subject: Re: [LDR] Ancestry & nespaperarchive.com


Mike, Walt, et al, I had a very mixed, but ultimately
frustrating experience with newspaperarchive.com. I did find a number of good
newspaper references to family, especially from small town newspapers, but, over
time, there were several times when I had a “hit,” but the newspaper wouldn’t
come up. When I wrote to the company’s customer service to report or inquire a
broken connection, I typically received no response at all. I finally escalated
my tone a bit and wrote that I thought they should at least respond to customer
inquiries – and they finally wrote back that they were cancelling my membership.
I wrote back again to say that I hadn’t asked them to do that, only to respond,
but I didn’t hear back again (and they did cancel the membership).
 
One reason I ramped up my inquiries is that I had read that
they had gotten a lot of complaints for not delivering and not cancelling when
requested. I imagine they had been burned a bit and now are quick, or maybe even
too quick, to cancel.
 
I also saw something recently suggesting the company maybe has
been made over a bit, maybe with new ownership, but I don’t know if that’s
true.
 
Again, I did get a fair amount of valuable information through
them – I maybe should have been more patient, but it is frustrating to have paid
for the service, to be getting direct hits for family members, and then, over a
period of many months, the link doesn’t work and the company doesn’t respond to
inquiries.
 
Dave 
From: Corinne West
Sent: Saturday, January 05, 2013 4:15 PM
To: -Mike- ;
Subject: Re: [LDR] Ancestry &
nespaperarchive.com
  I've
subscribed to Ancestry's U.S. edition as long as I've been researching
genealogy. I Have on occasion also subscribed to the World membership but have
recently cancelled that portion of my membership. I have never had a problem
unsubscribing and they cheerfully cancel your membership on a pro rata
basis.

Walt west
On Jan 5, 2013, at 3:34 PM, -Mike-
<> wrote:

> Happy New Year Fellow
Listers!
>
> It's been awhile since I had an Ancestry.com
subscription & they are offering a reduced rate for a 6 month subscription
thru tomorrow evening. Im considering joining for the reduced rate period only.
>
> Im wondering has anyone had any issues trying to unsubscribe
from them, as they automatically resubscribe you? Also, Ive read online that
newspaperarchive.com is impossible to unsubscribe from? Anyone have similar
unsubscribing experiences with either??
>
> Thanks!
> Mike
Adkins
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