Listowners-L Archives

Archiver > Listowners > 1997-12 > 0881525568


From: Roy Tandy <>
Subject: Re: AOL Problems
Date: Sun, 07 Dec 1997 15:12:48 -0500


A posible solution. One of our more knowledgeable listowners write a VERY
CLEAR (Substitute Idiot Proof) Paragraph about the AOL problem which ROOTS
WEB could send to all current subscribers with an .aol address and include
in all welcom messages. Failing this, Rootsweb may wish to not allow .aol
addresses to subscribe to the digest of any list???

At 12:01 PM 12/7/97 -0800, Sharon wrote:
>I have to agree with Tim to a point.
>
>We have only one list, but about 300 AOL subscribers. I have absolutely no
>objection to the AOL subscribers - many of them are contributors to our list
>and of course they have no problems with AOL - but the rest of them are
>nothing but a pain in the rear! The reason - they don't take the time to
>learn about their software, how to use it properly, how to use it to it's
>fullest and then they blame RootsWeb when there Digests are screwed up and
>still don't want to learn about their software!
>
>It's a joke - and that's what makes it so frustrating to those of us who
>have to deal with them on a large scale. I have posted numerous messages
>to our list that if AOL people have a problem - do not post it to the list -
>send me a private email. They still don't get it. This morning one guy
>posted three different messages to the list about three different Digests.
>
>It should not be up to the listowners to have to 'hand walk' each of these
>people thru their own software. Since this is an AOL problem - perhaps THEY
>need to provide better documentation to their subscribers - and also alert
>them to the 'full mailbox' problem and how to work around this.
>
>It gets to the point where we just hate to see a new AOL subscriber and I
>know that's not right - but come on - these people need to take a little
>responsibility for their own equipment and learn how to use it properly!!!
>There so quick to blame us or RootsWeb - like we are doing it to them on
>purpose - please!
>
>And then of course the bounced messages - well what can I say - obviously
>AOL needs to stop eating up other companies and get some hardware capable of
>handling the email load. Heck, RootsWeb works on a much more limited
>finanacial base than AOL and they sure don't get all backed up like AOL
>does. Obviously, AOL's only concern is HOW MANY subscribers they have -
>forget being able to maintain it properly!
>
>My thoughts...
>
>Sharon
>--
>*************************
>Sharon Todtenbier
>Co-owner TheShipsList©
>mailto:
>*************************
>
>
>

This thread: