Listowners-L ArchivesArchiver > Listowners > 2006-08 > 1154626646
From: "Scott Orlowski" <>
Subject: Re: [LO] Re: SmartList was pretty SMART!
Date: Thu, 3 Aug 2006 13:37:26 -0400
References: <44D218C6.email@example.com> <116401c6b713$ecf6b290$e31a4454@n8897a27c04bd4>
> How much time as LO's do we have that allows us to mail these people
> explaining their errors
I'll confess up front that I haven't followed this thread 100%, but I'm
compelled to respond. I get riled up when I see statements that infer that
List Admins don't have ::time:: to respond to a subscriber, potential
subscriber or newbie to explain their errors. IMHO, that's one of the
primary duties of being an admin. If one doesn't have time for the primary
duties, then why not resign the admin responsibilities and just remain on
the list as an active subscriber/participant?
That being said, if SmartList catches typos on properly addressed commands
sent to the -request addy, that's great. When a typo skips past SmartList, I
don't contact the sender...I just go to List Tools and sub or unsub them.
However, if the commands are sent to the -L addy, then I think the human
admin should respond to the poster and ::help, guide or assist:: without
scolding, embarrassing or shaming the RootsWeb user. Veteran subscriber or
newbie subscriber...they're all RootsWeb customers and possibly Ancestry
clients. I was taught that "The Customer is Always Right, Even When They're
There's also this thing called "The Golden Rule."
But then, I digress and begin to rant...
Scotty Orlowski, volunteer list administrator <---who thinks the term
"Listowner" should be abolished