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Archiver > MABRISTO > 2002-03 > 1015350859


From: Marcia Briggs <>
Subject: Re: [MABRISTO] BEWARE-Ancestry.com/ Myfamily.com
Date: Tue, 5 Mar 2002 12:54:19 -0500


As a 2 year subscriber to Ancestry.com, I wanted to post a positive comment to balance your negative one. I have been extremely satisfied with Ancestry, both the content and the customer service. It it perfect? No, nothing is-but in my opinion it is well worth the money.
Marcia Briggs
Audra and Roger Harris wrote:
>
> Please be careful. I signed up for a trial membership @ midnight ET on Jan.
> 16. 2002. I cancelled on the 14th day. Too late, they already charged me.
> The are on Mountain time and had my first day of the trial on the 15th of
> Jan. I requested a refund and it was processed on Jan 31st. I was first
> told that it would take 10-15 days to process the refund. (this was a debit
> card transaction) I called again and was told 10-20 days. It is now 3/5/02
> and I am still waiting. They told me today that they were having problems
> with credits going through. I was called one of the "unlucky" ones. I was
> told today that "when I get it, I will get it". Very professional. (sarcasm)
>
> I know it is more convenient, but I think I will just go to my local FHC.
>
> Just wanted to share in case that helps someone.
>
> Thanks,
>
> Audra
>
>
> ==============================
> To join Ancestry.com and access our 1.2 billion online genealogy records, go to:
> http://www.ancestry.com/rd/redir.asp?targetid=571&sourceid=1237
>


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