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Archiver > PAF-5-USERS > 2005-04 > 1112764479


From: "Gary Templeman" <>
Subject: Re: [PAF-5] temple ready
Date: Tue, 5 Apr 2005 22:14:39 -0700
References: <003401c53a07$a54769b0$0402a8c0@Blackie> <4252DCB5.8040105@erols.com>


----- Original Message -----
From: "singhals" <>
To: <>
Sent: Tuesday, April 05, 2005 11:45 AM
Subject: Re: [PAF-5] temple ready


> TBoyd wrote:
>
> > Our stake has had a LOT of problems using temple ready in the FHC and
having the temple say the disc is no good when have checked in and done the
steps as Gary suggested (as far as I know.) Is there anything else that
could cause this problem?
> > Teresa
>
>
> I work in an FHC across the parking lot from a major Temple.
>
> If you're in an FHC distant from the Temple before you walk out of your
> FHC, move your cursor down to the START button and right click; select
> EXPLORE, and click on A:\ Be sure there's a .sub file on that disc and
> that it has the current date. If there isn't, figure out where it went
> before you walk away from the computer and put it on the disc.
>
> The most common problem people who come to us after being told at the
> Temple that their disc's no good is that it is a blank disc; next most
> common, they've got a .ged not a .sub file; and third, they've got a
> backup file from some genealogy program.
>
> Cheryl
>
>

Occasionally I have seen where a program does not write to a disk because it
is either write-protected, not formatted, or full, but the program fails to
give any notification of those problems. The above problems are generally
rare however,and I can't recall observing that behavior in TempleReady for
Windows. In observing patrons and walking them through the steps I find that
90% or more of the time it is NOT a software glitch but rather user error.
Usually it is failure to read the save dialog box and switch to the floppy
from whatever it defaulted to. Another 10% or less is mechanical failure
(like bad sectors) on the floppy itself (perhaps wear or damaged in
transit), or slight differences in disk drive alignment that lead to
inability for disk to be read on a different computer.

Even experienced computer users can get things wrong. A case in point. One
of our staff bought a new computer and wanted to transfer her old PAF 2.31
data to PAF 5. The new computer does not have a floppy drive, but the tech
at Circuit City was going to use an external floppy drive and load her data
for her. So I did the conversion at the FHC, opened the converted file in
PAF 5 with no problem, checked for database errors, and then made a backup
spanning 2 floppies. The tech of course tried to unzip the backup, but the
unzipping program didn't recognize the spanning, and then he tried to
restore, starting with part 2 of the set, which of course was not valid. He
told her the backups were bad, but when she came back I restored them on
another FHC computer just fine.

Gary Templeman

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