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Archiver > PAWESTMO > 2001-09 > 0999486984


From: "Marilyn" <>
Subject: FW: Re: [PAWESTMO-L] Will / Probate Research & NARA
Date: Sun, 2 Sep 2001 20:16:49 -0700


Since I reamed the NARA in my first message, I need to give them equal time
when they make right.

This is the message to which I was referring in my message to Nate. It
never made it to the list.

Marilyn G.

>-----Original Message-----
>From: Marilyn [mailto:]
>Sent: Tuesday, August 28, 2001 3:25 PM
>To: PAWESTMO-L
>Subject: FW: Re: [PAWESTMO-L] Will and Probate Research
>
>
>To the list,
>
>Adding to this e-mail, the National Archives CALLED me this
>morning and apologized over and over again about what had
>happened. A supervisor asked me to fax my requests back to them
>and they would process them. Now, she did want me to know they
>don't normally process faxed requests, but because of all the
>problems so far and the fact that I was told a month ago they
>could process a facsimile of the forms, they would do it this time only.
>
>I just wanted the group to know there are human beings at NARA who
>care about what they do and are willing to go the extra mile when
>things go awry. Of course, this person wanted to make sure I knew
>this would not be an overnight turnaround and I told her I
>understood and that I appreciated her calling me right away and
>her willingness to help.
>
>There is a much faster turnaround time for Westmoreland Co.
>courthouse, I can assure you!
>
>Regards,
>Marilyn G.
>
>>-----Original Message-----
>>From: Marilyn [mailto:]
>>Sent: Monday, August 27, 2001 4:07 PM
>>To:
>>Subject: RE: [PAWESTMO-L] Will and Probate Research
>>
>>
>>To the list,
>>
>>I have to attest I have had very good luck with Westmoreland Co., and I,
>>too, have written checks "not to exceed $5.00." I have never had
>a problem
>>and usually the check is only in the amount of $2 or $3 for a number of
>>copied pages. The lady there only charges for the copies made --
>>I received
>>two marriage license applications and all applicable pages for
>>just a couple
>>of dollars. It always helps to have as much information as possible to
>>provide to them. Not only does it make their job easier, but you also
>>receive what you've requested much faster!
>>
>>I wish I could say the same for the National Archives. After waiting six
>>months, I found out they had LOST my request for 4 pension records and 3
>>service records. Following phone calls and e-mails, a very nice
>lady named
>>Emily asked me to FAX her the forms and she would personally make
>sure they
>>reached the person who would input them for me right away (since
>I had been
>>waiting so long and my forms had been LOST in the system). I did that and
>>thought all was well. A month went by and I get the whole package
>>back from
>>someone named Tina telling me they couldn't input anything except
>ORIGINALS
>>(which, as I said, they lost in the first place). I'm so fed up with that
>>group, I don't know what to do. I just finished an e-mail to Emily, who
>>assisted me when I talked to her in July, and told her how
>disappointed and
>>disgusted I was after she so personally wrote a note to Tina and asked her
>>to input them as soon as possible (Emily's note was on the
>package that was
>>returned).
>>
>>For the amount of money I was planning to spend (if they filled all my
>>requests), I could almost get a round-trip ticket to DC (cut-rate fare, of
>>course)!
>>
>>Marilyn G.
>>
>>>-----Original Message-----
>>>From: Nancy McEwen [mailto:]
>>>Sent: Monday, August 27, 2001 2:21 PM
>>>To:
>>>Subject: [PAWESTMO-L] Will and Probate Research
>>>
>>>
>>>Hi Linda,
>>>
>>>You're in luck! Westmoreland Co has a part time employee who handles the
>>>inquiries for the wills office at the courthouse. She is LDS and very
>>>thorough. I can't quote you prices but they are very reasonable. I have
>>>sent them a check with the amount left blank and wrote in the memo "not
>>>to exceed $5.00" or however much I'm willing to spend. This has always
>>>been enough and I've never had a problem with them not following my
>>>directions.
>>>
>>>Regards,
>>>Nancy McEwen
>
>>
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