RIPROVID-L Archives

Archiver > RIPROVID > 2001-04 > 0987618266


From: "William R. Randall" <>
Subject: Re: [RIPROVID] RI cd
Date: Wed, 18 Apr 2001 11:25:40 -0700
References: <f8.93763c1.280f18bf@aol.com> <001301c0c84a$0e264ca0$1f00a8c0@Delconet.com>


Dear List,

I am pleased I am not the only person to have had disappointments with
Ancestry.com.

I have always been surprised when I hear someone praising their service
as I have found it to be one of the most inefficient from a time/effort
point of view available. One might as well forget ot view the surname
lists as it seems most have only one or two identifiers and most are the
same information repeated over and over again.

Customer service with Ancestry.com is an oxymoron as in "military
intelligence". Some of the "old list members" may recall I worked
several weeks, with the help of many of your listers, to get an
intelligent response from Ancestry.com as to the meaning of AIS in their
census information and never was successful.

I, as well as many others, are concerned about the partnership of
Ancestry.com (one of THE WORST) with RootsWeb (in my opinion, THE
BEST). For those familiar with Gresham's Law; it states in its simplest
form that bad money (paper) tends to drive good (gold) money out of
circulation, i.e. a weak company merges with a strong company and the
result is another weak company. I wish the very best to RootsWeb to
continue to do the excellent job they are doing. That is why I
supported them financially, but stopped subscribing to Ancestry.com a
long time ago. You can throw FTM into the mix, should you wish; I have!

Bill Randall
===================================================
Beebe, Cranmer, Hale, Lamb, RANDALL, Roberts and Wightman families
in Connecticut, New Jersey, New York, Ohio and Rhode Island

Randall Web Page: http://freepages.genealogy.rootsweb.com/~randall



Dorothy Leinhauser wrote:
>
> I had another problem with Ancestry.com. I was one of the early listers
> when they only had about 3 million names to look up and none of the other
> web sites. I felt with having paid $59.95 to join, it would seem to sign up
> again with more advantages in websites, I could get it for a smaller fee.
> No such luck. I also tried to sign up for the 3 months free and that was
> ignored. Ancestry.com can fly the proverbial Kite. Dot
> ----- Original Message -----
> From: <>
> To: <>
> Sent: Wednesday, April 18, 2001 9:20 AM
> Subject: Re: [RIPROVID] RI cd
>
> > It is SO interesting to hear all your comments about Ancestry.com. I
> thought
> > I was the only one ever having a problem with their site. I just thought I
> > was computer illiterate. I, also joined for 3 months, and then stopped. It
> is
> > REALLY too bad, that with so many of us feeling the exact same way about
> > them, that we can't somehow unite, and let them know there are so many of
> us
> > that were unhappy and why. Maybe that would improve the situation. They
> have
> > some good products, and some good services, and the potential of being a
> > great help to us all, if they would just get their act together. Does
> anybody
> > have any ideas of how we can do anything about this problem as a group?
> >
> > Nan
> >
> >
> > ==============================
> > Visit Ancestry.com for a FREE 14-Day Trial and enjoy access to the #1
> > Source for Family History Online. Go to:
> > http://www.ancestry.com/subscribe/subscribetrial1y.asp?sourcecode=F11HB
> >
>
> ==============================
> Search over 1 Billion names at Ancestry.com!
> http://www.ancestry.com/rd/rwlist1.asp

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