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From:
Subject: [RIPROVID] Ancestry.com
Date: Thu, 12 Jul 2001 13:46:38 EDT

Dear friends and fellow listers:
I am only sending this out to my favorite lists...... you guys to pass the
word if you want to.
Like most of you I've been reading a lot of angry messages about
Ancestry.com. And to tell ya the truth I was amoung those who felt cheated
by them. I signed up for their Census Online program back last November
with the promise that it would be fininished in the spring of this year...
Well guess what, it not even close. I was furious about it. So today I
took the bull by the hornes and with this big chip on my shoulder called and
was prepared to do battle.
The guy who answered the phone, his name was Rod, listened for a
couple of seconds as I began to spout off, and interupted me saying... "Sir,
we are so very sorry about that, we understand that you are up set and want
to appologize. I have extended your Census Online Account out until Feb of
2002 and have just added 5 months to your regular data account as a way of
saying how bad we feel for misleading you." I was dumbfounded, and for the
first time almost speechless! We then chatted for a few min. and I
mentioned to him about the hard feeling out there amoung the current
subscribers and he ask me to please let everyone know that they are more
than prepared to do the same for any other subscriber who feels cheated.
Why not give them a call, you have nothing to loose, not even the
price of the phone call as the number is an 800 number. Call 1-800-262-3787
and wait for the list of numbers to bunch... you want the one about billing
problems.
Good luck
Tom

PS...before someone gets carried away.... don't even think that I work for
them or are connected to them in any way, shape, or form. I'm just a very
please person who wanted to spread the good news.
----------------------------------------------------------------
Tom Chuderski
Webmaster of The American Family Generations
Tracing our family in America since 1620
The American Family Generations
With over 50 databases currently on line.

Non magni pendis quia contigit. "One does not value things easily
attained!"

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