RIPROVID-L Archives

Archiver > RIPROVID > 2001-11 > 1006210360


From: "Bob Martin" <>
Subject: [RIPROVID] This is how to removal Aqueduct
Date: Mon, 19 Nov 2001 17:52:40 -0500


----- Original Message -----
From: <>
To: <>
Sent: Monday, November 19, 2001 4:12 PM
Subject: [Incident 011119-000072] Removal of Aqueduct, How do I


Recently you requested personal assistance from our on-line support
center. Below is a summary of your request and our response.

We will assume your issue has been resolved if we do not hear from you
within 48 hours.

Thank you for allowing us to be of service to you.


Subject
---------------------------------------------------------------
Removal of Aqueduct, How do I


Discussion Thread
---------------------------------------------------------------
Response (Wendy) - 11/19/2001 01:12 PM
Hello Family Tree Maker Customer,
I am sending this message to everyone who has asked about the Aqueduct
file as it seems that a mass email was sent over the weekend that is
causing great concern among Family Tree Maker 9.0 customers. Please
read the entire contents of this message and feel free to forward it to
all of those who may have been on the mailing list who started notifying
people over the weekend.

The aqueduct.txt file is originally set up for our beta testers with
their consent to help us track and log any problems they encounter while
testing Family Tree Maker. After beta testing is completed, our
programmers here at Genealogy.com then deactivate the file.

Unfortunately, creation of the aqueduct.txt file was not deactivated for
the final Family Tree Maker Version 9.0 release. Since we became aware
of this issue, we have found a simple solution. Please know that
Genealogy.com does not have access to the information logged by the
file. We would only have had access if you had specifically sent it to
us by email. We have created an update that all customers using version
9.0 should download and install.

In addition to the Aqueduct issue, this update also addresses an issue
that was brought to our attention after Family Tree Maker 9.0 was
produced and released where source citations may be inadvertently
altered by utilizing certain functions within the program. In order to
protect your family file, please download and install this update today.

Please note that there are 2 versions of the update. The proper one for
you to use depends upon where you purchased your copy of Family Tree
Maker version 9.0.

If you bought your copy of Family Tree Maker version 9 directly from
Genealogy.com or it came in an envelope, download the update from
http://www.Genealogy.com/update/.

If you bought Family Tree Maker from a retail store or it came in a box,
download the update from http://www.Genealogy.com/newinfo/.

All of this information is available in further detail by visiting our
Online Help Center at www.genealogy.com/help.

For the complete article on the Aqueduct issue, please see:
http://genealogy.custhelp.com/cgi-bin/genealogy.cfg/php/enduser/std_adp.
php?p_sid=EZBHMC*f&p_lva=&p_faqid=476

For the complete article on the Source Citation issue please see:
http://genealogy.custhelp.com/cgi-bin/genealogy.cfg/php/enduser/std_adp.
php?p_faqid=490

We apologize for any inconvenience that this may have caused. As
always, please utilize our Online Help Center for the most up-to-date
information on your Family Tree Maker program.

Thank you for your continued support!

Sincerely,
Wendy Burruel
Technical Support Manager

Customer ( ) - 11/19/2001 12:31 PM
I don't want the program on my Version 9.0.
How do I remove it.

""Mattel, the parent company of FTM has included tracking software in
Version 9 which keeps track of everything you do on the internet and
sends a log of your surfing habits to Mattel every time you log on. The
log file is called "aqueduct" and can be found in the root directory of
your C drive.""



Question Reference #011119-000072
---------------------------------------------------------------
Choose your product or service: Family Tree Maker (versions 7 and
above)
Sub-Product: FTM: Online Issues
Contact Information:
Date Created: 11/19/2001 12:31 PM
Last Updated: 11/19/2001 01:12 PM
Elapsed Time: 0 Minutes
Status: Waiting


If your issue remains unresolved, please update this question at
http://genealogy.custhelp.com/cgi-bin/genealogy.cfg/php/enduser/acct_log
in.php?p_userid=&p_next_page=myq_upd.php&p_refno=011119-
000072&p_created=1006201867


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