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Archiver > ROOTS > 2003-02 > 1044886576


From: Marg Meldrum <>
Subject: [ROOTS-L] Re: Trouble Accessing Ancestry.Com
Date: Mon, 10 Feb 2003 9:16:16 -0500


I, too am having problems. I have contacted their support folks and they acknowledged that there are some problems with some browsers (in my case Netscape Communicator). However, I can access it from another computer using the same browser?? Ancestry's reply was that I should use IE6. well, I tried that and was unsuccessful.

I suggested to them that since they acknowledge the problem, they have done something to cause this to suddenly happen. I told them if they can't fix it, I want my money back as I have paid for quite a view subscriptions which are now worthless to me. They only replied that I would have to phone Ancestry (at a cost to me).

So, at this point, I have no solution to the problem but would suggest 'buyer beware"!!

Marg Meldrum
Peterborough, ON
Canada

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