ROOTS-L ArchivesArchiver > ROOTS > 2003-11 > 1069776618
Subject: [ROOTS-L] ANCESTRY.COM
Date: Tue, 25 Nov 2003 11:10:18 EST
If you are given a 30-day trial, then that means you need to cancel BEFORE
the 30th day, not wait until the 31st day. That is too late.
Think about your credit cards, if you have a due date to pay, do you wait
until after the due date to pay and then wonder why you are charged $29 late fee?
Think about it. Every contract has an expiration date - even magazine
subscriptions. If they give you a trial issue, then you need to cancel before the
trial period is over otherwise you owe the full subscription amount. Same
with Ancestry. If they give you a 30-day free trial, you need to call BY DAY 30
and preferrably day 29 to cancel if you don't intend to continue your
subscription beyond the trial period.
Getting irate with customer service won't solve the problem if you are the
one at fault.