SOG-UK-L Archives

From:
Subject: an ancestry computer query
Date: Sun, 30 Apr 2006 12:38:10 EDT

As I've noticed from past listings that many List members are very
computer-savy, I thought to try my first techie query (as opposed to genealogical), in
the hopes of some good advice. I subscribe to Ancestry (the US site as it
saved me ££) and use AOL. My desktop computer (new in Sep) has had myriad
problems, but fingers crossed that may be behind us now. In any event, I did
have Ancestry on this computer last fall. It has been on my laptop for some
time - and continues to work there. I last got the desktop computer back from
the shop in mid-March, at which point I tried to sign in to Ancestry, but was
unable to log in (it seemed to load about 40% then stopped). (I had
previously had a problem loading the enhanced image viewer on this same computer -
but that is perhaps another problem, as I haven't yet been able to even log
in, so don't know if that will be a second hurdle.) Having been in the
hospital for some time after the computer came back, I am only now following the
advice I received from Ancestry re solving this problem. They suggested turning
off any firewall or anti-virus and/or adjusting the security setting on the
browser to medium. I have done all of the above, but I am still unable to
log in. (I have not yet reinstalled my Norton security, so the only security
running was via MS Windows XP and AOL 9.0.) I have sent another question off
to Ancestry, but am wondering if any others on the List may have had similar
problems. If so, I would greatly appreciate your expertise.

Mary T

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