SOUTH-AFRICA-L Archives

Archiver > SOUTH-AFRICA > 2006-10 > 1162181883


From: "Peter P Couperthwaite" <>
Subject: Re: [SOUTH-AFRICA] SOUTH AFRICAN GENEALOGIES
Date: Mon, 30 Oct 2006 15:18:03 +1100 (AUS Eastern Standard Time)
References: <BKEAJBGHCCEBLOEGMEHMAEPKCDAA.cathynu@bellsouth.net>


Cathy,

It took 4 and half months to receive documents from Bloemfontein Archives to
me in Oz. They were supposed to go airmail.
Maybe there are more boats to USA than Oz ....but don't get too down about
not yet receiving your book. There's still hope.

Regards
Lynn

-------Original Message-------

From: Cathy
Date: 10/30/06 13:39:19
To: Denzil Kent;
Subject: Re: [SOUTH-AFRICA] SOUTH AFRICAN GENEALOGIES

Dear List Members,

After reading through all your comments, I am really concerned, as I ordered
the GISA 4 Volume about 6 weeks ago - and have had it mailed to me via
surface mail - due to the high cost of airmail charges - now I wonder if
I'll ever see my book - and whether it'll be in one piece, or whether I'm
also going to have to resort to other "tactic's".

I agree, that GISA should listen to the voice of their customers. It would
certainly be a lot easier for us living overseas if these volumes were
transferred to CD or MP3 format. I for one would be glad to purchase the
whole series in one go, instead of having to purchase the books over a
period of time.

Kind regards,
Cathy Nieuwoudt
Birmingham AL
U.S.A.

-----Original Message-----
From:
[mailto:]On Behalf Of Denzil Kent
Sent: Sunday, October 29, 2006 12:27 AM
To:
Subject: Re: [SOUTH-AFRICA] SOUTH AFRICAN GENEALOGIES


I think this forum is a useful one for constructive feedback of the issue at
hand which is affordable accessibility and efficient service for researchers
that live overseas. More overseas researchers would buy the SAG versions if
they were on CD - I certainly would and know of at least three other people
that would buy various versions. When I was in SA I made enquiries and to
buy and bring back to Aus the ones I wanted would have taken up an
unacceptable proportion of my luggage allowance - so I decided not to
purchase. For me the cost of purchasing hardcopy via mail is prohibitive -
so GISA please listen to your customers voice as I too do not support
pirated versions.
Regards
Alaine
----- Original Message -----
From: "Brercottage" <>
To: <>
Sent: Sunday, October 29, 2006 6:31 AM
Subject: [SOUTH-AFRICA] SOUTH AFRICAN GENEALOGIES


> While in no way supporting pirated versions of material I can certainly
> sympathize with Ralph Anderson in his search for the SAG on CD.
>
> As an overseas collector of SA historical and genealogical publications
> (and
> with a library of over 1,000 volumes collected over 20 years) I have had a
> nightmare of a time with Leon Endemann at GISA in obtaining Volume 13.
> After paying an arm and leg for the book, plus an extra fee for shipping,
> handing and insurance the book was poorly packed (despite the fact I
> reminded Endemann that secure packaging is necessary) and shipped to
> California - CANADA! As a result of insufficient packaging and incorrect
> addressing by GISA the book arrived in shreds.
>
> After contacting GISA about the errors in packaging and addressing the
> volume - I received a barrage of inappropriately hostile emails including
> a
> suggestion that I employ a courier service for delivery in the future and
> a
> second volley of emails containing pious claptrap aimed as a personal
> assault on my priesthood!
>
> Thanks to the intervention of the chairman of the GISA board (Mr. de la
> Bat)
> the matter is being rectified. I have returned the annihilated copy
> Volume
> 13 - via UPS and the cost of US$110 (ZAR810.00) - and have been assured
> that
> I will receive a replacement copy, securely packaged via email.
>
> So to Richard Ball's point regarding doing SA genealogy a disservice by
> looking for alternative ways to obtain SA historical and genealogical
> material. May I suggest that publishers and vendors who market to the
> international community (an I suspect to the local SA market as well) that
> customer satisfaction issues are VERY important! To ensure ongoing
> interest
> and support and to attract people to purchase original copies of
> publications rather than pirated copies providers must realize that as
> potential customers we are not willing to be treated with anything less
> than
> professional and respectful customer service and that we expect to receive
> what we pay for in nothing less than perfect condition.
>
> Just a few personal thoughts from my own experience.
>
> Revd. Fr. Basil G. Royston, D.Min.
> 385 E. Arbor Avenue
> Sunnyvale CA 94085-3673
> USA
>
> 408-947-2500 x 2046
>
> Researching: ROYSTON, MANCHESTER, MITCHELL, DOOLEY, WALKDEN, FRITCHLEY,
> DUMVILLE, FIELD, SCOTT, GOBEY, MCNEIL, SWART, PARFITT, EASTERBROOK, PIGG,
> GREEN, GIBBON, KEPPLER
>
>
>
> -------------------------------
> To unsubscribe from the list, please send an email to
> with the word 'unsubscribe' without the
> quotes in the subject and the body of the message
>



-------------------------------
To unsubscribe from the list, please send an email to
with the word 'unsubscribe' without the
quotes in the subject and the body of the message



-------------------------------
To unsubscribe from the list, please send an email to with the word 'unsubscribe' without the quotes in the subject and the body of the message


This thread: