TMG-L Archives

Archiver > TMG > 2002-04 > 1018290379


From: Susan Taylor <>
Subject: Re: [TMG] OT - Windows & Illegal operation
Date: Mon, 08 Apr 2002 13:26:19 -0500
In-Reply-To: <OE566rOJhKPc99ir3wS0000b326@hotmail.com>


Grace,

At 09:48 AM 4/8/02 -0500, you wrote:
>I need help from some of you computer gurus.
>
>I am running Windows 98, Word 2000, on a Dell computer with Windows
>installed at the factory. I frequently get messages saying something like
>"this computer has performed a illegal operation and will be shut down. If
>this keeps happening contact the vendor." It does shut down Word and
>sometimes Windows. But it seems to be happening more frequently and has
>become increasingly annoying. When I open my Word document after this
>occurs, I get 2 documents with the same name except one says
>"recovered." I am then presented the problem of deciding which one I
>should use.

A guru I'm not but do have a suggestions. Why don't you post a message in
Microsoft's Word newsgroup? I have posted over there several times and have
always gotten great help. I have seen postings from others getting the Big
Bad Blue screen in Word. The illegal operation message does appear on blue
screen doesn't it? Anyways the newsgroup is:

microsoft.public.word.application.errors

If you are using one of the MS E-mail programs, MS Outlook Express has IE's
newsgroups. Netscape browser has the newsgroup capabilities built in under
Communicator > Newsgroups. Orrr you can get to the newsgroup, to all MS
newsgroups, via:

http://communities.microsoft.com/newsgroups/default.asp?icp=GSS&slcid=us

Scroll down the left hand column to Office > Word. The first one under Word
is the application errors. You can subscribe from that site.

>I don't know who "the vendor" should be -- Dell or Microsoft.

I would think??, if the Dell came with Word 2000 preinstalled then I would
jump up and down and scream and holler with Dell Support. Nowwww, many
computer companies' support staff manning phones only read off a list of
generic solutions. Some of them are not honest-to-goodness techics. I've
heard of folks screaming and yelling and asking for a manager, until a
computer company's support finally gives in just to get the "harpie" off
their back.

Good luck.

--- Susan

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