TMG-L Archives

Archiver > TMG > 2003-09 > 1063765304


From: "Suzanne Chiles" <>
Subject: RE: [TMG] Fed up
Date: Tue, 16 Sep 2003 19:21:51 -0700
In-Reply-To: <AJEHLOMPAIPACPKGLOJJAEMFEMAA.bruce.evans@sympatico.ca>


Bruce,

I had a damaged project and Wholly Genes' tech support did an excellent job
of restoring it for me.

I, too, am a technical writer and happened to have worked at Microsoft
during my career. Of course they can hire resources to do nothing but
monitor their forums; they have millions of dollars and thousands of
employees. Wholly Genes is a small company with just a handful of employees.
Nevertheless, I've gotten excellent help on several occasions from their
tech support. All it took was a simple telephone call. Which is free, by the
way. Microsoft will charge you some very serious dollars if you need any
support for one of their products.

Suzanne, a happy customer.

> -----Original Message-----
> From: Bruce Evans [mailto:]
> Sent: Tuesday, September 16, 2003 6:40 PM
> To:
> Subject: RE: [TMG] Fed up
>
>
> I'll give them a shot at it, but I'm not impressed with a company that
> doesn't monitor its user forum. Evne Microsoft does better than that.
>
> Bruce
>
> ==============================================
> Bruce Evans, M.D.
> Family Physician and Technical Writer

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