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Archiver > TMG > 2004-08 > 1093899357


From: "Mary D. Taffet" <>
Subject: Re: [TMG] SP2/Ancestry Incompatibility - In Browse Mode Only
Date: Mon, 30 Aug 2004 16:55:57 -0400
References: <002801c48ece$e208a100$6401a8c0@Tower1>


Pat,

I got a completely different response from Ancestry. Here is what they
told me:

"Dear Mary,

Thank you for your email.

We apologize for any difficulties. At this time, Service Pack 2 is not
compatible with the Ancestry.com site. We are working to get this
problem resolved, but can not issue an expected time of resolution. We
recommend uninstalling service pack two until a fix can be formulated.

We have seen some people effectively access Ancestry.com with Service
Pack 2 for XP by reenabling Javascript, Re-enabling Active X controls
and disabling the default firewall Service Pack 2 activates.

If these steps won't work, Ancestry.com does not currently possess a
fix, and suggests removing service pack 2 until a more direct resolution
can be made."

-- Mary

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