TMG-L ArchivesArchiver > TMG > 2008-06 > 1214072235
From: Jane Sarles <>
Subject: Re: [TMG] Conversion Error #3
Date: Sat, 21 Jun 2008 14:17:15 -0400
As you said, the trouble report "System Description" says
C:\DOCUME~1\JANE\LOCALS~1\TEMP. I followed that down to the Temp file
in the Local Settings (which is what is says instead of LOCALS) and
there is a folder in there - Temp. In that folder is a folder called
_TMG47039413/. That folder is empty.
I did a copy paste; hence the underline.
You have always been so good to give me a hand. I really appeciate it
more than I can say.
> Jane wrote:
>> For more than a week I have been unable to send a report to the world
>> processor because of Conversion error #3. I can send directly to the
>> printer, or to screen, but not to any word processor I have, other than
>> Tech support tried to help, but so far do not have a solution. The
>> error message says "could not open CONV-LOG-TXT on scratch drive." Does
>> anyone know what a "scratch drive" is? My son helps people with
>> computers all the time, but couldn't figure that one out.
> Jane, the scratch drive is a temporary file path which the TMG report writer
> uses to convert the TMG report to the Word .doc format. After it makes the
> temporary files on the scratch drive, it deletes them. As I explained
> earlier in the thread, you can easily check the location of the scratch drive in
> TMG. On the main menu in TMG go to Help > Technical Support. Click on the
> Trouble Report button, and then open that text file in Notepad when TMG offers
> to. In the trouble report, right after the double line, you will see a
> section labeled SYSTEM DESCRIPTION. Look under this for
> Temporary File Path : C:\DOCUME~1\VIRGINIA\LOCALS~1\TEMP
> Yours will say 'Jane' instead of Virginia. That is your scratch drive.
> Let us know what you find there.
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