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From: "Dee Dee King,Certified Genealogist" <>
Subject: Re: [TGF] Is Ancestry Old Search Broken?
Date: Fri, 11 Feb 2011 10:39:52 -0800 (PST)
In-Reply-To: <20110211111813.6be8dfbc20d2e7d5fe2bfc59d59114c3.0bc3023123.wbe@email14.secureserver.net>


I've experienced huge numbers of problems with Ancestry searches in the past few months:
their message that not all results are showing because of technical issues,
some results showing in search-all but different results if you just search within the sub-categories of historical or publications using the same terms,
three identical searches on thee different days producing completely different results,
images that don't show.....

During what must be peak times, I can't get any images to come up for as long as 30 minutes to an hour at a time.

Of course, Ancestry customer service blames all these problems on my computer. None of the techs can explain why - if it is a problem on my computer - everything works fine, then doesn't work, then works OK again without any changes whatsoever to my computer.


best regards,
Dee


--
Dee Dee King, Certified Genealogist (sm), Certificate 903
Contract Genealogist, US Navy Casualty POW/MIA Branch
www.ForensicGenealogyServices.com
Telephone/fax 281-431-3525
PO Box 1085, Manvel TX 77578

Forensic Genealogy Services is the service mark (sm) of Forensic Genealogy Services, LLC. Certified Genealogist (CG) is a service mark (sm) of the board for Certification of Genealogists®, conferred to associates who consistently meet ethical and competency standards in accord with peer-reviewed evaluations every five years.

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