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From:
Subject: Re: [TGF] Advice on Difficult Client
Date: Mon, 24 Oct 2011 20:41:59 +0000 (UTC)
In-Reply-To: <COL107-W36DCCBF36B4784E91E41F892EF0@phx.gbl>
Maybe I'm not understanding something, but my question is, "Conciliatory gesture? For what?" You have dealt with a difficult person who obviously has not told you everything you need to know in order to proceed logically. He has demanded that you do something which would guarantee that you could not produce a good result. I do not see where you owe him any conciliatory gesture.
Frankly, y'all make me glad I speak and write, and do not do client work. I just could not put up with what y'all sometimes put up with. I'd have given this guy the gate before now. If this fellow just won't understand why you must proceed in the way you have described, perhaps you should, as someone else mentioned, just say that you cannot continue under these circumstances. Sometimes you just have to be firm.
Karen Packard Rhodes
curmudgeon
Middleburg, Clay County, Florida
----- Original Message -----
From: "Melanie D. Holtz CG" <>
To:
Sent: Monday, October 24, 2011 11:44:55 AM
Subject: Re: [TGF] Advice on Difficult Client
Sorry if this come through twice. I forgot to plain text it.
I explained to him in the beginning that it would require going back and reconstructing the families to make sure we were on the right track. I found a huge amount of information for him for two couples and all their children, 9 or more in each generation. Today he says he "basically had all the information I found". That is not logical because he told me in the beginning the information he gave was all he had. I could forward him his emails but I'd like to find a more tactful approach.
As Kimberly, said researching collateral ancestors can often lead to the information you are looking for. In this case, it is getting us closer to the needed information because I found that one of Generation 3's sons married in another town. I looked for the marriage of Generation 3 in this new town (because it wasn't found in the town the client said they married in) and found it, providing names for Generation 4.
Would you all make a concilatory gesture, like working a few hours free?
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