UFT-L Archives

Archiver > UFT > 1999-07 > 0930837835


From: "Larry Van Horn" <>
Subject: Re: [UFT-L] UFT 3.0 Upgrade-I'm Happy
Date: Thu, 1 Jul 1999 10:03:55 -0400


I doubt it had anything to do with the service I got Arlene. The young man
didn't know who I was, I never told him who I was or write for and I have
never told anyone at Palladium and TLC or the old Commsoft who I was. In
other words, they don't have a clue, although they might now if they are
reading this group that I write a syndicated column. It had nothing to do
with the service I got.

Larry

MT Assistant Editor-Fed File/Milcom/Service Search Columnist
Monitoring Times Magazine - Grove Enterprises Publisher
Need freqs? Visit our new e-commerce website at http://www.grove-ent.com
Brasstown, NC/828-837-9200 voice/828-837-2216 Fax/800-438-8155
N5FPW: AirBoss IRC channels: #monitor/#airband/#milcom/#wun
-----Original Message-----
From: Arlene L. Ackermann <>
To: <>
Date: Wednesday, June 30, 1999 12:25 PM
Subject: RE: [UFT-L] UFT 3.0 Upgrade-I'm Happy

>Larry:
>
>I wonder if the fact that you write a syndicated column had anything to do
>with the fact that you got such a good response. Us "common folks" don't
>seem to get the same courtesies. I, too, have been a loyal customer for
>over 15 years; however, that doesn't seem to hold much water nowadays
>either.
>
>Arlene L. Brown Ackermann
>Stuart and Orlando, FL
>Family Search Beta Tester
>
>Personal Webpage: http://webpages.metrolink.net/~ala/
>Sagadahoc Co, ME USGenWeb:
>http://www.geocities.com/Heartland/Plains/1208/Index.html
>
>
>-----Original Message-----
>From: Larry Van Horn [mailto:]
>Sent: Tuesday, June 29, 1999 1:52 PM
>To:
>Subject: [UFT-L] UFT 3.0 Upgrade-I'm Happy
>
>First of all I want to publicly thank Paul Lawrence for all he has done on
>this list. Even taking a lot of flack, he has been a gentleman throughout
it
>all. My family hat is off to you Paul.
>
>Second, I just got off the phone with the Learning Center (617-761-3000)
>with the nicest phone rep I have ever dealt with (Andy). I explained how I
>had bought the UFT Platinum V2.9 with the free upgrade coupon and how I
>received the $19.95 upgrade letter in the mail. Andy was a saint and fixed
>the problem on the spot. I sincerely appreciate that kind of service
>especially after my disaster last year when I first purchased this current
>version of V2.9 and had to wait nearly 3 months and several phone calls to
>get it.
>
>I have been a fan of Roots/UFT since the very early days and this is just
>one more reason why I will stick with UFT until I take that final eternal
>dirt nap. Paul and TLC, and Andy keep up the fantastic job and outstanding
>customer service. Using your product makes dead relative collecting fun!
>
>Looks like UFT will be getting another favorable mention in my syndicated
>genealogy column Family Roots and Branches.
>
>Good hunting all,
>
>Larry Van Horn
>
>MT Assistant Editor-Fed File/Milcom/Service Search Columnist
>Monitoring Times Magazine - Grove Enterprises Publisher
>Need freqs? Visit our new e-commerce website at http://www.grove-ent.com
>Brasstown, NC/828-837-9200 voice/828-837-2216 Fax/800-438-8155
>N5FPW: AirBoss IRC channels: #monitor/#airband/#milcom/#wun
>
>

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