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Archiver > YORKSGEN > 2006-01 > 1136581247


From: "Mal and Sharon" <>
Subject: RE: [YKS] Re;_ IGI.
Date: Sat, 7 Jan 2006 08:00:47 +1100
In-Reply-To: <20060105112908.53B915EE1FD@smtp1.freeola.net>


Hi Roy et al, yes we are having exactly the same problem. Here is the
response my husband got from Familysearch (he thought it was our
computer but when he tried a different computer he had the same
problem).

If you are searching FamilySearch Internet and you click your Web
browser's back button, you will sometimes not be allowed to perform
another search. (The second search may result in a page loading error
message or display error message.) You can avoid this error in one of
the following ways:
. On the Search Results screen, click [refine search] in the
top right portion of the screen.
. On the Record view (for an individual or for a family),
click Search Results in the top left portion of the screen, and then
click [refine search] in the top right portion of the next screen.

If you click the Back button, and you get a Page Expired message, do one
or all of the following:
. Make sure that you have cookies enabled for your browser (or
for the FamilySearch site, if you have Internet Explorer 6).
. Download the latest update for your browser the Microsoft
Web site (www.microsoft.com).
. Make sure that the time is set correctly on your computer.
If the time on your local system is too many minutes faster than the
standard time kept on the Internet, then you might have problems using
the FamilySearch site or any other site that uses cookies.

We hope this information will help you.
We wish you success as you continue with your Family History work.

I have cookies enabled, I have made familysearch a 'trusted site' in
internet explorer and via my security software.the only thing left is
the time and I would have thought a computer that is six months old
would tell the time properly but I will investigate that aspect too and
let you all know if it works.

Good luck all!
Sharon in Canberra


-----Original Message-----
From: Roy Stockdill [mailto:]
Sent: Thursday, 5 January 2006 10:23 PM
To:
Subject: Re: [YKS] Re;_ IGI.

> From: "janice chatten" <>

> Mind you, I do think the site is less simple to use since they
changed the
> format.>

It is not just less simple, it has become intolerably and
infuriatingly erratic!

Whereas previously when you went back to the search screen the
information you had entered was still there, now I get a warning
message saying the information has not been retained and I have to
enter it all over again - EVERY time I do a search. So you get up a
list of entries you are interested in, look at the full data, go to
the source etc, but when you try to go back to the list of entries
you find they've gone and you have to start all over again by
re-inputting the information into the search fields. I have on
occasions ended up almost screaming at the screen.

Is anyone else finding this and, if so, does anyone have any
ideas as to what can be done about it? I e-mailed the FamilySearch
support but all I got back was a message saying it must be my fault
or the fault of my browser. Trying to get help or information from
Salt Lake City is like trying to extract a genuine, truthful answer
from a politician! I get the feeling that most of the time they don't
understand what you are talking about.

Roy Stockdill
Web page of the Guild of One-Name Studies:- www.one-name.org
Newbies' Guide to Genealogy & Family History:-
www.genuki.org.uk/gs/Newbie.html

"There is only one thing in the world worse than being talked about,
and that is not being talked about."

Oscar Wilde

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